Incident Controller - South Wales Control Centre

Overview

Join to apply for the Incident Controller – South Wales Control Centre role at Network Rail.

Location: Cardiff, GB

Department: Wales & Western Region

About Network Rail

Join Network Rail – Where People and Connections Matter. At Network Rail, we\’re dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you\’re part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. We value diversity and inclusion and are committed to flexibility and work‑life balance. If you\’re ready to make a real difference, we’d love to hear from you.

Brief Description

Manage all incidents, accidents and emergencies affecting the operational railway in liaison with colleagues in Network Rail, customer organisations and other agencies. Co-ordinate the response to all infrastructure and operational incidents including recovery of normal train service and input to and management of relevant information and communication systems. Develop ongoing, good working relationships with Network Rail staff, train operators, contractors and other key industry partners to deliver an effective response to and minimise the impact of any disruption.

About The Role (External)

As part of the Route Control Team, you\’ll manage operational incidents that affect the route, ensuring that these are managed in a safe, effective and timely manner. If a situation arises you\’ll be responsible for leading internal and external affected parties so that the network operation is re-established successfully and the impact on train passengers and freight operations are minimised.

Key Accountabilities

• Work during both normal train running and disruptive events, to deliver the optimum service that meets the differing needs of the rail industry and customers.
• Manage the call out and co-ordinate the activities of response staff including maintenance, operations, train operator, contractors, emergency services and other key industry partners and agencies, in response to an incident or event, including escalation of such incidents as necessary, to achieve safe and speedy recovery as highlighted in the Service Specification.
• Disseminate accurate, concise and timely information, in accordance with NR and TOC company standards and statutory requirements, to train operator staff, Network Rail, passengers and other Railway Group members relating to incidents.
• Maintain a daily log of all notable operational safety, infrastructure and performance events, using the available systems in accordance with the relevant company standards and instructions.
• Responsible for the identification and classification of infrastructure failures including the management and input to FMS and other systems as appropriate.
• Responsible for the co-ordination of short notice variation to possession and isolation plans and for the design and co-ordinated implementation of temporary and emergency speed restrictions.
• Actively manage information arising from remote condition monitoring equipment including the call out and co-ordination of appropriate staff and recording of information to deliver a prompt response to alerts.
• Work closely in support of the Route Control Manager and Train Running Controller in the development of emergency plans and resources for response to major incidents.
• Assist the Train Running Controller with VSTP train movements.
• Assist the Route Control Manager in setting up ‘gold command\’/Incident Room in times of disruption.

Essential Criteria

• Knowledge and demonstrable experience of operating procedures, rules and regulations.
• Experience within a control environment, area operations or infrastructure role.
• Understanding of fault management procedures.
• Good geographical and organisational knowledge of applicable ICC controlled area.
• Demonstrable skill in the use of Microsoft Office package and Control specific software e.g. CCF, TMIS, P2v2, TRUST, TRUST DA, TOPS, FMS, Nexus Alpha and Alpha Page or other communications/pager system.
• Working knowledge of the NRN system and its correct use.
• Knowledge of Train Operating Companies within the route.
• Good team working skills and ability to make objective decisions.
• Able to influence others and work under pressure.
• Understanding of commercial/ business picture within Network Rail and TOCs

Desirable criteria

• Geographical knowledge of adjoining Routes

How To Apply (External)

Salary: Controller 2 – £68,010 per annum

Closing date: 11th November 2025

Click apply now to apply.

You can visit Evenbreaks Career Hive for advice on accessibility support if you\’re unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.

Network Rail Benefits

All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information.

Some of our roles require face to face Drugs & Alcohol testing. Further details will be shared with you as part of your formal offer.

We positively embrace flexible working recognising that employees may wish to balance work and family/home life.

In Wales and Western region, you will have the opportunity to join PROUD, our reward and recognition scheme where you can say thanks and recognise colleagues across the region who have demonstrated outstanding values and behaviours.

At Network Rail we promote a diverse and inclusive organisation. If you would like support with your application or interview please contact Wales&WesternCulturalFusion@networkrail.co.uk