Customer Service Assistant- London Liverpool Street Managed Station

Overview

Customer Service Assistant- London Liverpool Street Managed Station

About Network Rail: Join Network Rail – Where People and Connections Matter. Location: London, GB. Department: Eastern Region. At Network Rail, we\’re dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you\’re not just part of a team – you\’re part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we\’ll do everything we can to accommodate any needs throughout the recruitment process. We are committed to creating a diverse, inclusive workplace and ED&I commitments are available to learn more. If you\’re ready to make a real difference, we’d love to hear from you.

Brief Description To provide a customer focused presence within the station on a day to day basis to deliver a first class and safe station environment for Train Operating Companies (TOCs), passengers and retailers.

Responsibilities

• Provide a highly visible point of contact for station users providing customer service to all, including visitors, contractors, retailers, TOCs and customers travelling throughout the station.
• Undertake regular station checks including contractor compliance, security, safety and equipment in accordance with relevant company standards and procedures, completing the relevant paperwork for audit purposes.
• Respond to and record emergencies and incidents involving the general public and industry partners, as required.
• Provide a point of contact for the reporting of faults within the station, maintaining appropriate records, reviewing and closing actions as required.
• Actively assist and provide information to customers travelling throughout the station.
• Check contractors have relevant risk assessments and method statements prior to issuing Permit to Work.
• In liaison with customers, external authorities and regulators, implement plans to prevent and manage criminal activity on the station, including discouraging and preventing unauthorised persons from entering or remaining on the station.
• Provide a proactive role in dealing with hazards or unsafe conditions, checking that all such occurrences are reported correctly.
• Fulfil allocated duties as prescribed within Emergency Plans.

Job Skills, Experience and Qualifications

Essential

• Command of English language, both written and oral
• Experience of working in a customer facing environment
• Confidence to deal with different types of situations assertively
• Experience of working effectively as part of a team

Desirable

• Educated to GCSE or equivalent in English and maths

How To Apply (External)

Band 6 – Salary £26,459 (plus Inner London Allowance of £3,270)

Closing date: 23rd October 2025. Late applications will not be accepted.

To submit your application, click apply now. For tips to help you prepare and apply, click here.

Click ‘apply now’ or click here for details of how to apply. We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, national origin, gender, sexual orientation, age, marital status, or disability status. Click here for more information.

We positively embrace flexible working recognising that employees may wish to balance work and family/home life.

Network Rail Benefits – To find out about what benefits we offer, click here.

All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information.

Some of our roles require face to face Drugs & Alcohol testing. Further details will be shared with you as part of your formal offer.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Industries: Rail Transportation

We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.