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- Tasks: Help passengers and ensure smooth station operations at London Euston.
- Company: Join Network Rail, a leader in the railway industry focused on passenger experience.
- Benefits: Competitive salary, discounts, pension schemes, and paid leave for Armed Forces.
- Why this job: Make a real difference in people's journeys every day while building your career.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic work environment with opportunities for growth and learning.
The predicted salary is between 22000 - 30000 ÂŁ per year.
Customer Service Assistant – London Euston Station – Various vacancies
Join to apply for the Customer Service Assistant – London Euston Station – Various vacancies role at Network Rail.
Location: London, GB
Department: EM HRSS (348103) G5
About Network Rail
Are you looking to join an organisation where you do meaningful work every day? As a customer service assistant, you\’ll be starting a rewarding career with Network Rail. Our role is to run a safe, reliable and efficient railway, serving customers and communities. We exist to get people and goods where they need to be and to support our country\’s economic prosperity. We’re undertaking an ambitious change. Our vision is “Putting Passengers First” – a company that is on the side of passengers and freight users; that is easy to engage with and is an efficient and dependable partner; a company people are proud to work for; instinctively recognized as an industry leader. We’re an organisation where people matter. We matter to millions.
You make all the difference… In the North West & Central region we manage some of the busiest stations in the country – London Euston, Birmingham New Street, Manchester Piccadilly and Liverpool Lime Street – which combined see up to 1.3 million passenger journeys each weekday. They are vital to millions of people each year and as a Customer Service Assistant you will play a key part in keeping our station services running smoothly and safely. Every day is varied, and it\’s your ability to handle different situations that will help you shine. If you make the grade then you can look forward to a rewarding and fulfilling career with a company that recently joined the top 50 in the Glassdoor\’s Best Places to Work.
About the Role (External)
Your operational and people skills matter. You’ll help keep our passengers and station services moving. As a customer service assistant at Birmingham, you’ll enjoy variety and lots of activity in your role – this really is a job where no two days are the same. Our passengers and station users\’ matter, and you’ll be out there to provide a safe, secure and positive station experience. Most days you’ll be covering significant distances across the station as you conduct security searches, monitor the station concourse, and help passengers during their station experience. You will spend most of the working day on your feet being highly visible to the customer. It’s your training and attention to safety and security that help keep our station users safe every day. You’re able to build a good rapport with others, and your communications skills make all the difference with station users, retail staff and your station colleagues. And you’ll always be thinking of a great customer experience as you provide help across the station.
The role is full‑time and involves shift working (days, nights, and weekends). You must be willing and able to work on a shift basis which may require covering a variety of shifts 365 days per year. There are permanent and fixed‑term opportunities available.
Key Skills & Qualifications
- People focus – deliver excellent customer experiences, building rapport with passengers and colleagues.
- Safety and security – demonstrate vigilance, safe behaviours, good attention to detail, follow instructions and adhere to rules.
- Communication – communicate clearly, warmly and concisely in English, both written and verbal.
- Teamwork – support each other to keep the station operating smoothly and safely; be dependable and responsible.
- Calm under pressure – stay calm during stressful situations, even with angry passengers or emergencies such as station evacuations.
- Decision making – make independent, informed decisions under pressure that affect passengers and other station users.
- Willingness to learn – be ready to continually learn about people, processes and equipment.
Salary and Benefits
- Salary ÂŁ26,459, plus London Allowance
- Pro‑rated annual leave entitlement
- My benefits – discounted online shopping site, childcare vouchers, healthcare offers, cycle to work, healthcare club discounted membership and other benefits
- Subsidised rail and underground season tickets (up to 75%)
- Contributory pension schemes
- 2 weeks paid reserve leave for the Armed Forces community
How to Apply
Everyone matters is our diversity strategy. In 2024 we became an even more open, diverse and inclusive organisation that is better at reflecting the communities that we serve. By putting our passengers first, our strategy will help us to provide a more accessible and inclusive experience for you.
Safe behaviour is a requirement of working for Network Rail. Applicants should be able to demonstrate awareness of our safety vision.
Vacancy closing date: 10 th November 2025. Late applications will not be accepted. As part of the application for these opportunities you will be asked a few situational judgement questions to determine your suitability for the role. If you answer correctly, you will receive an email with a link to complete two further tests online. The tests are useful in understanding whether a Customer Service Assistant role at Network Rail is the right career for you.
Following your application, if successful, you will receive an invitation to attend an assessment centre. The assessment centres will take place on 2 nd & 3 rd December at London Euston Station. There are no alternative assessment centre dates. Rather than a standard interview, the day will consist of a group exercise and an interview. This is a great way to learn what could be expected of you as a CSA at Euston station. We appreciate your time and efforts as part of the application process and hope to see you at the assessment centre soon!
Note
Network Rail is a Disability Confident Leader and will try its best to adapt the process and offer reasonable alternatives to support people with disabilities in applying and interviewing for roles.
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Customer Service Assistant - London Euston Station - Various vacancies employer: Network Rail
Contact Detail:
Network Rail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - London Euston Station - Various vacancies
✨Tip Number 1
Get to know the company! Research Network Rail and their values, especially their focus on putting passengers first. This will help you tailor your approach during the assessment centre and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Assistant, you'll need to interact with a variety of people. Try role-playing different scenarios with friends or family to build your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Be ready for the group exercise at the assessment centre! Teamwork is key in this role, so demonstrate your ability to collaborate and support others. Show that you can stay calm under pressure and make decisions that benefit the whole team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you access to all the latest updates and opportunities at Network Rail. Don’t miss out on your chance to shine!
We think you need these skills to ace Customer Service Assistant - London Euston Station - Various vacancies
Some tips for your application 🫡
Show Your People Skills: As a Customer Service Assistant, your ability to connect with passengers is key. Make sure to highlight any experience you have in customer service or teamwork in your application. We want to see how you can build rapport and create a positive experience for our station users!
Be Clear and Concise: Communication is crucial in this role. When filling out your application, use clear and straightforward language. Avoid jargon and make sure your points come across effectively. We appreciate applicants who can communicate well, both in writing and verbally!
Demonstrate Your Safety Awareness: Safety is a top priority at Network Rail. In your application, mention any relevant experience or training that showcases your attention to safety and security. We’re looking for candidates who understand the importance of keeping our passengers safe while they travel.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and keep track of it. Plus, you’ll find all the details you need about the role and the application process right there!
How to prepare for a job interview at Network Rail
✨Know the Company
Before your interview, take some time to research Network Rail. Understand their mission of 'Putting Passengers First' and how they operate. This will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Customer Service Assistant, your ability to connect with passengers is crucial. Prepare examples from your past experiences where you've successfully built rapport or handled difficult situations. This will demonstrate your people focus and communication skills.
✨Stay Calm Under Pressure
Think about scenarios where you had to remain calm during stressful situations. Whether it was dealing with an angry customer or managing an emergency, be ready to share these experiences. Highlighting your decision-making skills under pressure will set you apart.
✨Be Ready for Group Exercises
Since the assessment centre includes group exercises, practice working collaboratively with others. Show that you can support your teammates while also contributing your ideas. This will reflect your teamwork abilities, which are essential for the role.