Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of Kings Cross Station, helping passengers and ensuring safety.
- Company: Join Network Rail, a supportive team in a dynamic environment.
- Benefits: Competitive salary, 28 days leave, discounts, and healthcare perks.
- Why this job: Make a real difference every day while keeping active and engaged.
- Qualifications: Great communication skills and experience in customer service.
- Other info: Flexible working requests welcomed; diverse and inclusive workplace.
The predicted salary is between 21000 - 29000 £ per year.
Join to apply for this role at Network Rail.
About the Role
Looking for a role where you can make a real difference every day? We have an exciting opportunity for a Customer Service Assistant to become the friendly face of our station and help us deliver an exceptional experience for everyone who passes through. This is more than just a job – it’s about creating a safe, welcoming environment for passengers, retailers, and partners, while keeping our station running smoothly. We have multiple opportunities available!
What You’ll Be Doing
- Be the go‑to person for station users – offering help, guidance, and a warm welcome to customers, visitors, contractors, and train operators.
- Carry out regular station checks to ensure safety, security, and compliance – keeping everything in top shape.
- Respond to incidents and emergencies calmly and professionally, making sure everyone stays safe.
- Report and track faults, ensuring issues are resolved quickly.
- Assist customers with travel information and make their journey stress‑free.
- Check contractor paperwork and issue permits to work safely.
- Work with authorities to prevent unauthorised access and maintain a secure station.
- Spot hazards and take action to keep the station safe.
- Play a key role in emergency plans when needed.
Important to Know
In this role, you’ll need to work varied shift patterns (including nights) and be comfortable carrying out individual security patrols to keep our station safe and secure.
What We’re Looking For
- Great communication skills – confident in English, both written and spoken.
- Experience in a customer‑facing role and a passion for helping people.
- Ability to stay calm and assertive in different situations.
- A strong team player who works well with others.
Essential: GCSE (or equivalent) in English and Maths.
Why Join Us
You’ll be part of a supportive team, working in a dynamic environment where no two days are the same. If you love helping people and want a role that keeps you active and engaged, this is the perfect opportunity.
Salary & Benefits
- Salary: Circa £26,459 (depending on skills, qualifications and experience)
- Annual Leave: 28 days plus bank holidays
- Discounts: Access to My Benefits – our online shopping site with exclusive offers
- Extras: Healthcare discounts, cycle‑to‑work scheme, gym memberships and more
- Travel: Up to 75% subsidy on rail and underground season tickets
- Pension: Choice of contributory pension schemes
- Support: Two weeks paid reserve leave for our Armed Forces community.
How to Apply
Please submit your application online before the closing date 5th January 2026; late applications will not be considered. Click apply now to apply. If you need an alternative way to apply, please contact the LNE Resourcing.
Our Commitment to You
We welcome everyone – regardless of age, race, ethnicity, disability, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or caring responsibilities. We want you to bring your whole self to work. We guarantee interviews for disabled applicants who meet the essential criteria. Flexible working requests are positively considered.
Please note: Pre‑employment checks include a basic criminal record check, identity verification, right to work in the UK, and confirmation of your previous three years’ employment history.
Customer Service Assistant, Kings Cross Station, Multiple Roles Available employer: Network Rail
Contact Detail:
Network Rail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant, Kings Cross Station, Multiple Roles Available
✨Tip Number 1
Get to know the company! Research Network Rail and their values. When you walk into that interview, show us you understand what they stand for and how you can contribute to their mission of delivering exceptional customer service.
✨Tip Number 2
Practice your communication skills! As a Customer Service Assistant, you'll need to be confident in speaking with all sorts of people. Try role-playing common scenarios with friends or family to get comfortable with different situations.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you’ve handled difficult situations or emergencies. We want to see how you stay calm under pressure and keep things running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the team at Kings Cross Station. Good luck!
We think you need these skills to ace Customer Service Assistant, Kings Cross Station, Multiple Roles Available
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for helping others and making a difference at Kings Cross Station.
Tailor Your Experience: Make sure to highlight any customer service experience you have. We’re looking for someone who can connect with passengers and keep things running smoothly, so share specific examples of how you've done this in the past.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the important bits!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy – just click ‘apply now’ and follow the prompts!
How to prepare for a job interview at Network Rail
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what a Customer Service Assistant does at Kings Cross Station. Familiarise yourself with the key responsibilities like offering help, ensuring safety, and responding to emergencies. This will show that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
Since great communication is essential for this role, practice articulating your thoughts clearly. Think of examples from your past experiences where you successfully helped customers or resolved issues. This will demonstrate your ability to connect with people effectively.
✨Stay Calm Under Pressure
The job involves handling various situations, including emergencies. Prepare for questions about how you would react in stressful scenarios. Share specific instances where you maintained composure and made quick decisions, highlighting your problem-solving skills.
✨Emphasise Teamwork
Being a strong team player is crucial for this position. Be ready to discuss how you've collaborated with others in previous roles. Mention any experiences where you contributed to a positive team environment or helped resolve conflicts, showcasing your ability to work well with colleagues.