Network Rail is seeking a Customer Research & Insight Manager within the Fares, Ticketing & Retail programme. You will lead customer research, generate insights, and translate findings into strategies to improve passenger experiences.
The role requires collaboration with teams and industry partners to drive evidence-based decisions. The role focuses on developing reporting, performing analyses, and embedding customer-centred thinking across projects, with hybrid working and offices in London or
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Customer Insight Manager - Rail Experience & Strategy employer: NETWORK RAIL
Network Rail is an excellent employer, offering a dynamic work environment where collaboration and innovation thrive. With a strong focus on employee development, you will have access to numerous growth opportunities while contributing to vital infrastructure projects in the UK. The supportive culture and commitment to maintaining accurate data ensure that your role as a Data & SharePoint Support Specialist is both meaningful and rewarding.
