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- Tasks: Lead a dynamic team to ensure a safe and efficient station environment.
- Company: Join Network Rail, where people and connections matter.
- Benefits: Competitive salary, flexible work-life balance, and commitment to diversity.
- Why this job: Make a real difference in customer service and safety at the station.
- Qualifications: Leadership skills, safety management experience, and a passion for customer satisfaction.
- Other info: Great career growth opportunities in a supportive and inclusive environment.
The predicted salary is between 43588 - 60922 £ per year.
Department/Location: OZ Property Operations/National Stations/Birmingham (752359) G5 Location: Birmingham, GB
About Network Rail
Join Network Rail - Where People and Connections Matter. We’re dedicated to keeping passengers and freight moving safely and efficiently across the country. We value diversity and inclusivity, and we offer flexibility and a healthy work‑life balance. We are committed to ED&I and Disability Confident leadership. If you’re ready to make a real difference, we’d love to hear from you.
Brief Description
Manage the day-to-day performance of the Station team within set resources and budgets, delivering excellent customer service and maintaining a safe, secure and quality station environment for all stakeholders including TOCs, tenants, passengers, station users and retailers. This role requires valid security vetting clearance; any offer is conditional on obtaining clearance prior to start date. If you have lived outside the UK in the last 3 years and have been invited to interview, please notify us. For residency eligibility details, contact your recruiter.
About The Role (External)
Key Accountabilities
- Lead the station team in delivering a safe environment compliant with operational and safety standards; act as a role model, mentoring staff and progressing development plans to enhance performance.
- Implement and lead station emergency and evacuation plans; manage security of risk areas, ensure inspections are completed and recorded; manage resources in response to incidents.
- Monitor and maintain station services and amenities per Station Access Agreements (SAAs), in partnership with TOCs and retail outlets.
- Engage with internal and external stakeholders (route teams, TOCs, FOC) to build relationships and improve customer satisfaction at the station.
- Manage rosters and resources on a day-to-day and long-term basis, delivering contingency plans within budget and procurement rules.
- Oversee station checks and contractor compliance; implement the National Railway Security Programme and Station Security Plan to meet legal requirements and improve safety.
- Conduct risk assessments mandated by legislation and company standards; review contractor risk assessments and method statements for compliance.
- Ensure compliance with health, safety and environmental policies; oversee competency assessment processes and applicable standards.
- Carry out non-technical checks of works, ensuring Landlord's Approval Conditions are adhered to and reporting non-compliances.
Job Skills, Experience and Qualifications
Essential
- Ability to lead, manage and develop people
- Ability to attain rules and regulations level 2 competency
- Ability to gain appropriate assessor competence
- Ability to gain Station Incident Officer competency
- Ability to gain safety management qualification IOSH/NEBOSH
- Decision making skills and assertiveness
- Understanding of customer needs and requirements
- Organising and planning skills
- Previous safety management experience
- Ability to attain Person Responsible for Fire Safety First Aid at Work
Desirable
- Understanding financial systems and budgets
- Commercial awareness
- IT skills for report writing and corporate IM packages
- Business improvement processes understanding
- Understanding of railway industry structure and responsibilities
- Experience in employee relations
- Previous customer service experience
- Experience in accident investigation
How To Apply (External)
Salary: £43,588
Closing date: 3 February 2026
Click Apply Now to apply. All offers are conditional upon satisfactory pre-employment checks. Some roles may require Drugs & Alcohol testing; details will be shared with you as part of the offer. For accessibility or reasonable adjustments in the recruitment process, contact your recruiter with any requirements.
Shift Station Manager in Birmingham employer: Network Rail
Contact Detail:
Network Rail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Station Manager in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Network Rail. Check out their values and recent projects. This will help you connect your experience with what they care about, making you stand out.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills in managing teams and ensuring safety can benefit the station environment. Confidence is key!
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've led teams in the past, especially in high-pressure situations. Highlight your decision-making abilities and how you’ve improved customer satisfaction.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds.
We think you need these skills to ace Shift Station Manager in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Shift Station Manager role. Highlight your leadership skills and experience in safety management, as these are key for us at Network Rail.
Showcase Your Customer Service Skills: We want to see how you’ve gone above and beyond for customers in previous roles. Share specific examples that demonstrate your understanding of customer needs and how you’ve improved satisfaction.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website: Don’t forget to submit your application through our official website. It’s the best way for us to receive your details and ensures you’re considered for the role!
How to prepare for a job interview at Network Rail
✨Know Your Station Inside Out
Before the interview, make sure you research Network Rail and the specific station you'll be managing. Understand its operations, key stakeholders, and any recent news or changes. This will show your genuine interest and help you answer questions more effectively.
✨Demonstrate Leadership Skills
As a Shift Station Manager, you'll need to lead a team. Prepare examples of how you've successfully managed and developed people in the past. Think about situations where you’ve had to mentor staff or handle conflicts, and be ready to discuss these experiences.
✨Safety First!
Given the emphasis on safety in the job description, brush up on relevant safety management practices and regulations. Be prepared to discuss how you would implement safety protocols and manage emergencies at the station. Showing that you prioritise safety will resonate well with the interviewers.
✨Engage with Customer Service Scenarios
Customer satisfaction is key in this role. Think of examples where you've improved customer service or resolved complaints. Be ready to explain how you would engage with passengers and other stakeholders to enhance their experience at the station.
