Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Monitor station systems and provide updates on train services to users.
- Company: Join Network Rail High Speed, the UK's only international high-speed railway operator.
- Benefits: Enjoy a competitive salary, generous leave, and discounts on rail travel.
- Why this job: Kickstart your career in a dynamic environment with growth opportunities and a focus on inclusivity.
- Qualifications: Good English skills and customer service experience are essential; teamwork is key.
- Other info: Positions require enhanced security vetting; apply by 26th March 2025.
The predicted salary is between 20500 - 29500 £ per year.
Network Rail High Speed Ltd (NRHS) is responsible for operating and maintaining the UK's only international high-speed railway, High Speed (HS1). We bring together high speed domestic and international rail services with top brands in retail and hospitality under the roof of the iconic London St Pancras International. At Network Rail, our passengers and freight users are at the heart of everything we do. We help to connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. We’re continuing to build a diverse organisation which is representative of the people we serve. We want to harness the skills and expertise of our people and attract the best talent, to enable a safe and accessible railway for everyone.
We are looking to recruit a number of permanent Station Control Assistant positions. This will involve comprehensive monitoring and control of the station systems, plus the delivery of accurate information to all interested parties as appropriate. These positions are entry level and a great opportunity to experience life at Network Rail High Speed – also once you’ve mastered being a Station Control Assistant and feel like it’s time to move on - there are opportunities to progress your career, with internal vacancies being posted on a daily basis. Please note: These posts require enhanced security vetting, as part of this you must have a full 3 years UK history.
The key responsibilities of a Station Control Assistant are to:
- Provide regular updates on train and station services to all station users using the information systems available
- Update station staff and the train operating companies on potential service disruption
- Provide public safety and security information to all station users on a regular basis
- Operate and maintain station systems and equipment – including the fire panels, CCTV, car park equipment and customer help points
- Report equipment faults to the appropriate system owner/maintainer in a timely manner, maintaining a record of each fault occurrence
- Liaise with signalling centres and train operating companies regarding train services, maintaining a log of occurrences
- Assist the station team and perform other duties in light of operational requirements
- Fulfil allocated duties as prescribed within the Emergency Plans
We are looking for candidates with:
- Good command of the English language (both written and oral), with a clear and concise speaking voice
- Experience of working in a customer facing environment
- Experience of working effectively as part of a team
- Experience of processing and prioritising complex information in a time-pressured environment
Although not essential, it would be an extra plus if you had:
- The ability to demonstrate a proactive concern for accuracy and clarity
- An understanding of train operating company services and UK railway geography
The role will be based at St Pancras International Station. However, occasional travel to our other offices and site locations along the route and across the network may be expected.
In return, we can offer a rewarding career and excellent benefits, including:
- A starting salary of £25,540 plus inner London allowance of £3,300
- 28 days annual leave (plus bank holidays)
- Excellent choice of pension schemes
- 75% subsidy on rail season tickets (including London Underground)
- 75% off leisure rail travel for you and your family
- ‘my benefits' – our discounted online shopping site
- Training, development and employee assistance programme available
- Two weeks paid reserve leave for our armed forces community
If successful in your application, you may be required to go through a security vetting process.
The closing date will be 26th March 2025. Late applications will not be accepted. We retain the right to close the advert early depending on application volume. Following application, you will be required to complete an online testing assessment. If successful at this stage, you will be invited to an in-person interview. Interviews are likely to be during the week commencing 31/07/2023.
All prospective candidates will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on Sentinel database and a 5 year suspension from applying for a safety critical role will be enforced.
Station Control Assistant x 2 employer: Network Rail Limited
Contact Detail:
Network Rail Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Station Control Assistant x 2
✨Tip Number 1
Familiarise yourself with the operations of high-speed rail services, especially those related to HS1. Understanding how the station systems work and the role of a Station Control Assistant will give you an edge during interviews.
✨Tip Number 2
Network Rail values teamwork and customer service experience. Be prepared to share specific examples from your past roles that demonstrate your ability to work effectively in a team and handle customer interactions.
✨Tip Number 3
Since the role involves monitoring and reporting on train services, practice articulating complex information clearly and concisely. This will help you communicate effectively during the assessment and interview stages.
✨Tip Number 4
Research the security vetting process and ensure you have a clear understanding of your UK history over the last three years. Being prepared for this aspect can help streamline your application process.
We think you need these skills to ace Station Control Assistant x 2
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Station Control Assistant position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any experience you have in customer-facing roles or working in a team. Mention specific examples that demonstrate your ability to process complex information under pressure.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your communication skills. Clearly explain why you are interested in the role and how your background aligns with the responsibilities of a Station Control Assistant.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Network Rail Limited
✨Know the Role Inside Out
Make sure you understand the key responsibilities of a Station Control Assistant. Familiarise yourself with the tasks such as monitoring station systems, providing updates on train services, and liaising with train operating companies. This will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role involves working in a customer-facing environment, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you effectively communicated with customers or resolved issues, as this will show that you can handle the demands of the position.
✨Demonstrate Teamwork Abilities
The ability to work well in a team is crucial for this role. Think of instances where you've collaborated with others to achieve a common goal. Be ready to share these experiences during the interview to illustrate your capability to contribute positively to the station team.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work under pressure. Practice responding to hypothetical situations related to train service disruptions or emergency protocols, as this will showcase your critical thinking and decision-making abilities.
