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- Tasks: Coordinate with stakeholders to protect assets and manage public complaints effectively.
- Company: Join Network Rail's Southern Renewals Enterprise, delivering a £9 billion programme from 2024 to 2034.
- Benefits: Enjoy a competitive salary, location allowance, and opportunities for professional growth.
- Why this job: Be part of a collaborative team making a real impact on community relations and infrastructure.
- Qualifications: HND/HNC level or equivalent experience; strong problem-solving and communication skills required.
- Other info: Applications close on 13 June 2025; drug and alcohol testing is mandatory.
The predicted salary is between 30000 - 40000 £ per year.
The Southern Renewals Enterprise (SRE) is accountable for the Southern Regions renewals programme (CP7 & CP8) and through collective expertise will develop, mobilise and deliver a £9 billion programme between 2024 – 2034. The Southern integrated Delivery (SID) which forms part of the SRE is a fully integrated commercial partnership between AtkinsRéalis, Network Rail, Octavius, VolkerFitzpatrick and VolkerRail and through our collective strength, capability and knowledge we will own and deliver the renewals programme. Together we achieve and share in success.
Brief Description
Be the primary interface with Network Rail internal and external stakeholders to protect our assets and reputation within agreed timescales. Manage activities within agreed resource levels and budgets to meet expectations.
Key Accountabilities:
- Manage the interface with local authorities, key stakeholders and internal Communications teams, specifically Community Relations, in dealing with and resolving public complaints within agreed timescales.
- Provide safety & technical advice and conditions to stakeholders to enable compliance with Network Rail policies and standards.
- Manage environmental issues to maintain compliance with environmental legislation.
- Manage the process to recover Third Party costs against Network Rail where appropriate & protect Network Rail from possible liability claims.
- Manage the proactive and reactive mitigating actions taken by the Delivery Unit to achieve the highest levels of customer satisfaction.
- Manage in conjunction with the local Community Relation Manager the pre-notification process between Network Rail and our lineside neighbours for any works which will affect them.
- Manage the expectation of our neighbours to protect the reputation of Network Rail.
Job Skills, Experience and Qualifications:
- Qualified to HND/HNC level or equivalent experience
- In depth understanding of corporate policy regarding dealing with public complaints
- Proven successful track record in customer relationship management
- Able to demonstrate highly developed problem solving skills
- Able to demonstrate excellent interpersonal, influencing, communication and organisation skills
- Proven ability in influencing internal & external stakeholders
- Detailed knowledge of Network Rail Standards
- Good knowledge of the Statutory Railway Notices; including by-laws
- Knowledge of operational railway environment
- Experience of Outside Parties Work
- Detailed knowledge of functional disciplines including maintenance and operations
Salary: Band 4B (£35,582 - £40,830) plus a Location Allowance of £3,270.
Closing date: 13 June 2025. Late applications will not be accepted.
Drugs and Alcohol Standard: Our Drugs and Alcohol Standard has changed. All prospective candidates who have not been offered a conditional role will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on Sentinel database and a 5 year suspension from applying for a safety critical role, a role which requires PTS certification or a Key Safety role on Network Rail Managed Infrastructure will be enforced.
You can visit Evenbreaks Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.
Infrastructure Maintenance Protection Co-ordinator employer: Network Rail Limited
Contact Detail:
Network Rail Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Maintenance Protection Co-ordinator
✨Tip Number 1
Familiarise yourself with Network Rail's policies and standards, especially regarding public complaints and stakeholder management. This knowledge will help you demonstrate your understanding of the role during any discussions or interviews.
✨Tip Number 2
Network with professionals in the railway industry, particularly those who have experience with Network Rail. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when you're trying to make a good impression.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that showcase your problem-solving skills and ability to manage stakeholder relationships. Tailoring your examples to reflect the key accountabilities of the role will set you apart.
✨Tip Number 4
Stay updated on current issues and developments within the railway sector, particularly those affecting Network Rail. Being knowledgeable about recent news can help you engage in meaningful conversations and show your genuine interest in the role.
We think you need these skills to ace Infrastructure Maintenance Protection Co-ordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you thoroughly understand the responsibilities and requirements of the Infrastructure Maintenance Protection Co-ordinator position. Familiarise yourself with the key accountabilities listed in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your customer relationship management experience and problem-solving skills, as these are crucial for this role.
Craft a Strong Cover Letter: Write a compelling cover letter that addresses how your background and skills make you a suitable candidate for the position. Mention specific examples of how you've successfully managed stakeholder relationships or resolved public complaints in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this role.
How to prepare for a job interview at Network Rail Limited
✨Understand the Role
Make sure you have a clear understanding of the Infrastructure Maintenance Protection Co-ordinator role. Familiarise yourself with the key accountabilities and how they relate to managing stakeholder relationships and public complaints.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved issues or complaints. Highlight your problem-solving skills, as these are crucial for this position.
✨Demonstrate Communication Skills
Since the role involves liaising with various stakeholders, practice articulating your thoughts clearly. Be ready to discuss how you've effectively communicated in previous roles, especially in challenging situations.
✨Know Network Rail Standards
Brush up on your knowledge of Network Rail standards and policies. Being able to discuss these confidently will show that you're well-prepared and understand the operational environment you'll be working in.
