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For Companies At a Glance
- Tasks: Be the go-to info hub, ensuring timely updates and clear communication.
- Company: Join Network Rail, a leader in keeping the UK's railways moving.
- Benefits: Generous leave, travel discounts, flexible working, and health perks.
- Why this job: Make a real impact on millions of journeys every day.
- Qualifications: Strong communicator with good geographical knowledge and control procedures.
- Other info: Dynamic environment with opportunities for career growth and community impact.
The predicted salary is between 36000 - 60000 £ per year.
Join the Southern Region – where your work truly matters. Covering Wessex, Sussex, and Kent, the Southern Region is one of the busiest and most dynamic parts of the railway. Our teams keep some of the UK's most vital passenger and freight routes moving every single day. This is a place where collaboration, innovation, and resilience are key—and where your contribution will directly impact millions of journeys. We are entering an exciting new chapter as we integrate with train operating companies under one national leadership, creating even greater opportunities to shape the future of rail. From supporting major modernisation programmes to improving performance for local communities and enhancing safety across complex operational environments, Southern offers a fast-paced, rewarding environment to grow your career and make a real difference.
What you'll be doing
- You'll be the central hub of information within Control — making sure the right people get the right info at the right time.
- Collate & share vital info between Network Rail Control and TOC/FOC Controls
- Provide real-time train updates to internal & external customers via TYRELL, email & more
- Maintain clear, accurate & timely communications
- Keep OIS screens updated with concise, reliable info in line with company standards
- Ensure passengers, Train Operators & Network Rail teams always know what's happening
- Record notable actions in daily logs
- Produce reports & key supporting data to agreed requirements
- Work closely with the Route Control Manager to support seamless information flow
- Support Incident Controllers with the 'prioritised plan' in line with PIDD ACOP requirements
- Assist the Train Running Controller in creating & sharing amended train plans during disruption
- Support Gold Command during major incidents with accurate minute-taking & information collation
What you MUST bring to the role
- Strong communicator who can deliver clear, calm and concise information
- Good geographical knowledge of the applicable Route
- Proven knowledge of control procedures and instructions
- Skilled in Microsoft Office + Control systems (TRUST, CCIL, TRUST DA, Tyrell or similar)
- Understanding of Train Operating Companies across the route
- Strong team player with good decision-making ability
- Able to influence, stay focused and work effectively under pressure
- Appreciation of signalling, permanent way & electrification
- Knowledge of adjoining Routes
- Understanding of the commercial landscape within Network Rail & TOCs
Why You'll Love This Role
Perks That Pack a Punch: We offer excellent benefits, including:
- Generous annual leave (28 days plus statutory days), with the option to buy/sell days.
- 75% subsidy on rail and underground season tickets.
- Up to 75% off leisure travel.
- Flexible/hybrid working arrangements.
- Volunteer leave to make a positive impact.
- Carer's leave to support those who matter.
- Healthcare Scheme, GymPass discounts, Cycle to work plus more.
- Generous maternity, paternity, and adoption leave.
How to apply
Closing date: 23rd March 2026 — late applications will not be accepted.
Please note the recruitment process for this role is a Competency based interview. Network Rail is a Disability Confident Leader and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles. If you require reasonable adjustments/modifications, please add a note to your application.
Keeping people safe on the railway is at the heart of everything we do. Safe behaviour is a requirement of working for Network Rail. You should demonstrate your personal dedication to safety on your application. All offers of employment are conditional upon satisfactory completion of pre-employment checks.
Drugs and Alcohol Standard: All prospective candidates will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on Sentinel database and a 5 year suspension from applying for a safety critical role will be enforced.
Information Co-ordinator in Basingstoke employer: Network Rail Limited
Contact Detail:
Network Rail Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Co-ordinator in Basingstoke
✨Tip Number 1
Get to know the company inside out! Research Southern Region and its operations. Understanding their values and recent projects will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As an Information Co-ordinator, clear and concise communication is key. Try role-playing with a friend or family member to get comfortable delivering information under pressure.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider knowledge and might even lead to a referral—definitely a win!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Southern Region team. Don’t miss out on this opportunity!
We think you need these skills to ace Information Co-ordinator in Basingstoke
Some tips for your application 🫡
Be Clear and Concise: When you're writing your application, make sure to keep it clear and to the point. We want to see how you can communicate effectively, just like you'll need to in the role. Avoid jargon and fluff—get straight to what makes you a great fit!
Show Your Knowledge: Demonstrate your understanding of the railway industry and the specific routes mentioned in the job description. We love seeing candidates who are passionate about the field and can bring that knowledge into their application.
Highlight Relevant Experience: Make sure to showcase any experience you have with control procedures or similar systems. We’re looking for those skills that align with the role, so don’t hold back on sharing your relevant background!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Network Rail Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of control procedures and the specific systems mentioned in the job description, like TRUST and Tyrell. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Communicate Clearly
As an Information Co-ordinator, clear communication is key. Practice delivering concise information and updates, as this will be crucial during the interview. You might even want to prepare a few examples of how you've effectively communicated in past roles.
✨Show Your Team Spirit
This role requires a strong team player. Be ready to share examples of how you've collaborated with others in high-pressure situations. Highlighting your ability to influence and support your colleagues will demonstrate that you can thrive in a dynamic environment.
✨Stay Calm Under Pressure
Given the fast-paced nature of the railway, it's important to showcase your decision-making skills under pressure. Think of scenarios where you've had to make quick decisions and how you managed to keep calm while doing so. This will resonate well with the interviewers.