At a Glance
- Tasks: Lead the safe replacement of gas mains and ensure top-notch customer service.
- Company: Join a forward-thinking company focused on safety and efficiency.
- Benefits: Competitive pay, career development, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth and collaboration.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in operational management and a passion for safety and customer satisfaction.
The predicted salary is between 45000 - 55000 £ per year.
You will progress to manage the safe and efficient replacement of Gas mains within NW CMO delivery of works programmes for your business unit. You will be responsible for a working environment, which ensures the achievement of all safety and environment legislation, engineering and customer standards. You will provide operational leadership ensuring that the work is delivered safely, on time, within budget and to our Clients expectations. In addition to Health and Safety, customer service is critical. You will ensure that work is carried out in a manner which meets or exceeds customer expectations and adopts a right first time approach. Satisfaction of customers is measured through a new regulatory measure called C-MeX. You will work closely with the client to influence a dramatic improvement in the C-MeX measure and show leadership skills to genuinely care about the ratings customers give of Network Pluss services.
Key Responsibilities
- Manage the Service Delivery Supervisors for your business unit to ensure that all work carried out reaches the required levels of safety and technical policies and procedures.
- Ensure that all safety and environmental policies and procedures, legislative and statutory obligations are met.
- Be responsible for workforce operational performance to ensure that all objectives are met and that problems are anticipated and resolved.
- Ensure that all work is carried out according to NRSWA, and be responsible for effective liaison and collaboration with Highways Authorities, Local Authorities, and other Utilities etc.
- Integrate new cost-effective working methods into work activities, whilst maintaining an effective employee relations climate.
- Ensure that communications are delivered effectively so that all staff understand business strategy, objectives, standards of service and business performance (e.g. team talks).
- Maintain strong customer focus, to support improved OFGEM score.
- Monitor, meet and strive to exceed all business performance targets.
- Promote and operate a culture of zero tolerance of accidents and self-inflicted incidents.
- Continually monitor performance, utilising defined business measures and seeking continuous improvement through ways of working.
- Manage their business unit to promote team working and collaboration.
- Carry out the appropriate performance reviews and development of staff, defined by P ensuring close out of all actions within agreed SLA.
Network Delivery Engineer in Warrington employer: Network Plus
As a Network Delivery Engineer with us, you will join a forward-thinking company that prioritises safety, customer satisfaction, and employee development. Our collaborative work culture fosters innovation and teamwork, while our commitment to continuous improvement ensures that you have ample opportunities for professional growth. Located in a vibrant area, we offer a supportive environment where your contributions directly impact our clients and the community, making your role both meaningful and rewarding.
