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For Companies At a Glance
- Tasks: Coordinate work schedules and ensure customer satisfaction through effective communication.
- Company: Join Network Plus, a leading provider of essential utility services in the UK.
- Benefits: Enjoy a competitive salary, full benefits package, and a diverse, inclusive workplace.
- Why this job: Be part of a dynamic team that values innovation and customer service excellence.
- Qualifications: Strong communication skills and experience in a fast-paced environment are essential.
- Other info: We welcome applications from all backgrounds, including ex-Armed Forces personnel.
The predicted salary is between 28800 - 43200 £ per year.
As a Scheduler, you will be responsible for effectively planning and coordinating the Company’s work through communication with internal and external customers, as well as the management of the business and client database systems.
Key Responsibilities
- Take ownership of the workstreams, coordinating the work from receipt, through to job completion.
- Schedule work orders in accordance with SLA’s, whilst optimising travel routes and increasing productivity.
- Provide customer service to both internal and external customers via telephone and webchat.
- Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated.
- Ensure that all the client and operational requirements are met in a professional and efficient manner.
- Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time.
- Provide daily and weekly reports as required and ensure that all service levels and objectives are achieved.
- Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change.
- Ensure that safety issues are reported in line with Company procedures.
Skills, Knowledge & Expertise
- Ability to communicate and verbalise complex information effectively.
- Excellent computer skills with a specific focus on Microsoft Word, Excel and Outlook.
- Proven ability to handle multiple tasks in a high-volume, fast-paced work environment.
- Ideally previous planner experience.
- Experience in a similar role, working within the utilities industry.
Job Benefits
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
About Network Plus: Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Utilities Scheduler employer: Network Plus
Contact Detail:
Network Plus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Utilities Scheduler
✨Tip Number 1
Familiarise yourself with the utilities industry and the specific challenges it faces. Understanding the nuances of scheduling within this sector will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your Microsoft Excel skills, as this role requires excellent computer proficiency. Consider taking a quick online course or tutorial to enhance your ability to manage data effectively.
✨Tip Number 3
Prepare examples of how you've successfully managed multiple tasks in a fast-paced environment. Being able to share specific instances where you've excelled under pressure will set you apart from other candidates.
✨Tip Number 4
Practice your communication skills, especially in explaining complex information clearly. Role-playing scenarios with a friend can help you articulate your thoughts better, which is crucial for customer service interactions.
We think you need these skills to ace Utilities Scheduler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Utilities Scheduler. Highlight your ability to coordinate workstreams and manage databases in your application.
Tailor Your CV: Customise your CV to reflect relevant experience, especially in scheduling, customer service, and utilities. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your communication skills and ability to handle multiple tasks. Mention specific examples of how you've provided excellent customer service in previous roles.
Proofread Your Application: Ensure your application is free from errors. A well-proofread application reflects attention to detail, which is crucial for a role that involves managing schedules and databases.
How to prepare for a job interview at Network Plus
✨Showcase Your Scheduling Skills
Be prepared to discuss your experience with scheduling and planning. Highlight any specific tools or software you’ve used, especially if they relate to work management systems. Demonstrating your ability to optimise travel routes and manage multiple tasks will impress the interviewers.
✨Communicate Clearly
Since the role involves a lot of communication with both internal and external customers, practice articulating complex information in a simple manner. You might be asked to explain how you would handle a customer query, so think of examples where you've successfully resolved issues in the past.
✨Emphasise Customer Service Experience
Customer service is key in this role. Prepare to share specific instances where you provided excellent service, particularly in high-pressure situations. Discuss how you ensure customer satisfaction and how you handle complaints or escalations.
✨Demonstrate Adaptability
The job requires embracing change and providing innovative solutions. Think of examples where you adapted to new processes or technologies. Showing that you can thrive in a fast-paced environment and contribute positively to team dynamics will set you apart.
