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- Tasks: Support the Operations team by managing communications and databases effectively.
- Company: Network Plus is a dynamic utilities company focused on delivering exceptional service.
- Benefits: Enjoy a competitive salary, full benefits package, and potential for permanent employment.
- Why this job: Join a supportive team where your input matters and customer satisfaction is key.
- Qualifications: Previous admin experience and strong IT skills are essential; attention to detail is a must.
- Other info: We celebrate diversity and welcome applications from all backgrounds, including ex-Armed Forces.
The predicted salary is between 20000 - 28000 £ per year.
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This range is provided by Network Plus. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Department: United Utilities
Location: Preston (Redscar)
Compensation: £25,000 / year
Description
3 Month FTC (Potential of going permanent)
As Utilities Administrator, you will provide support to the Operations Support team to ensure that the Company’s work is effectively coordinated through communication with internal and external customers as well as the management of the business and client database systems.
Key Responsibilities
We are looking for someone to:
- Provide a front-line telephone service to both internal and external customers
- Liaise with Supervisors and sub-contract teams to ensure programmes are delivered ensuring that all the client and operational requirements are met in a professional and efficient manner
- Ensure that all the client and operational requirements are met in a professional and efficient manner
- Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
- Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
- Ensure the collation, co-ordination and distribution of the operational job pack
- Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
- Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
- Ensure that safety issues are reported in line with Company procedures
Experience And Qualifications
- Previous experience in an administrative role
- Proficient IT skills in Microsoft Office
- Ability to prioritise workload and work to tight deadlines
- Exceptional attention to detail
Salary And Benefits
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
Utilities
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Utilities Administrator employer: Network Plus
Contact Detail:
Network Plus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Utilities Administrator
✨Tip Number 1
Familiarise yourself with the utilities sector and the specific operations of Network Plus. Understanding their services and how they interact with clients will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Brush up on your customer service skills, as this role requires excellent communication with both internal and external customers. Consider preparing examples of how you've successfully handled customer queries or issues in the past.
✨Tip Number 3
Highlight your IT proficiency, especially with Microsoft Office. Be ready to discuss how you've used these tools in previous roles to manage data or improve efficiency, as this is crucial for the Utilities Administrator position.
✨Tip Number 4
Prepare to discuss your ability to prioritise tasks and work under tight deadlines. Think of specific instances where you've successfully managed multiple responsibilities, as this will show your capability to thrive in a fast-paced environment.
We think you need these skills to ace Utilities Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administrative experience and IT skills, particularly in Microsoft Office. Emphasise any previous roles where you provided customer service or managed databases.
Craft a Strong Cover Letter: In your cover letter, address how your skills align with the key responsibilities of the Utilities Administrator role. Mention your ability to prioritise workload and your attention to detail, as these are crucial for the position.
Showcase Customer Service Skills: Provide specific examples in your application that demonstrate your ability to deliver excellent customer service. Highlight any experiences where you liaised with teams or clients effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at Network Plus
✨Showcase Your Administrative Skills
Make sure to highlight your previous experience in administrative roles during the interview. Discuss specific tasks you've handled, such as managing databases or coordinating with teams, to demonstrate your capability in this area.
✨Emphasise Customer Service Experience
Since the role involves providing excellent customer service, be prepared to share examples of how you've successfully dealt with customers in the past. Highlight any situations where you resolved issues or improved customer satisfaction.
✨Demonstrate IT Proficiency
As proficiency in Microsoft Office is essential, consider discussing your experience with these tools. You might even want to mention any specific projects where your IT skills made a significant impact on your work efficiency.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle tight deadlines. Prepare scenarios from your past experiences where you had to prioritise tasks or manage multiple responsibilities effectively.