At a Glance
- Tasks: Support the Operations team by coordinating communication and managing databases.
- Company: Join Network Plus, a leading provider of essential utility services in the UK.
- Benefits: Competitive salary, full benefits package, and a commitment to diversity.
- Other info: We celebrate diversity and welcome applications from all backgrounds.
- Why this job: Be part of a dynamic team making a real impact in the utilities sector.
- Qualifications: Previous admin experience, strong IT skills, and attention to detail required.
The predicted salary is between 25000 - 32000 £ per year.
As Utilities Administrator, you will provide support to the Operations Support team to ensure that the Company’s work is effectively coordinated through communication with internal and external customers as well as the management of the business and client database systems.
Key Responsibilities
- Provide a front-line telephone service to both internal and external customers.
- Liaise with Supervisors and sub-contract teams to ensure programmes are delivered ensuring that all the client and operational requirements are met in a professional and efficient manner.
- Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated.
- Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time.
- Ensure the collation, co-ordination and distribution of the operational job pack.
- Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved.
- Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change.
- Ensure that safety issues are reported in line with Company procedures.
Experience and Qualifications
- Previous experience in an administrative role.
- Proficient IT skills in Microsoft Office.
- Ability to prioritise workload and work to tight deadlines.
- Exceptional attention to detail.
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
About Network Plus
Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment; we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Utilities Administrator in Thatcham employer: Network Plus
At Network Plus, we pride ourselves on being an excellent employer, offering a supportive work culture that values diversity and inclusion. As a Utilities Administrator, you will benefit from a competitive salary and a comprehensive benefits package, while also having the opportunity for personal and professional growth within a dynamic team dedicated to delivering essential utility services across the UK. Our commitment to employee satisfaction and development ensures that every team member feels valued and empowered to contribute meaningfully to our mission.
StudySmarter Expert Advice🤫
We think this is how you could land Utilities Administrator in Thatcham
✨Tip Number 1
Get your networking game on! Reach out to people in the utilities sector, especially those who work at Network Plus. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview like it’s a big exam. Research common questions for administrative roles and think about how your experience aligns with what they’re looking for. We want you to shine!
✨Tip Number 3
Show off your IT skills! If you’ve got experience with Microsoft Office or any relevant software, be ready to discuss it. Maybe even bring examples of how you've used these tools to improve efficiency in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Utilities Administrator in Thatcham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous administrative experience and IT skills, especially with Microsoft Office. We want to see how your background aligns with the Utilities Administrator role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our Operations Support team. Keep it professional but let your personality come through – we love a bit of flair!
Showcase Your Customer Service Skills:Since this role involves liaising with both internal and external customers, make sure to highlight any customer service experience you have. We’re looking for someone who can deliver excellent service every time, so share examples of how you've achieved this in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Network Plus
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Utilities Administrator role. Familiarise yourself with the key responsibilities and how they align with your skills. This will help you articulate how your experience can contribute to the team.
✨Showcase Your Customer Service Skills
Since this role involves providing excellent customer service, prepare examples of how you've successfully handled customer interactions in the past. Highlight your ability to communicate effectively and resolve issues promptly, as this will demonstrate your fit for the position.
✨Demonstrate Attention to Detail
Given the emphasis on accuracy in managing databases and reports, be ready to discuss how you ensure precision in your work. You might want to share specific instances where your attention to detail made a significant difference in your previous roles.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you’ve had to come up with innovative solutions or adapt to changes. This will show that you can provide positive input into the team and embrace challenges.
