At a Glance
- Tasks: Provide top-notch technical support and resolve IT issues for customers.
- Company: Join an award-winning company delivering essential utility services across the UK.
- Benefits: Competitive salary, full benefits package, and a diverse, inclusive workplace.
- Other info: Great opportunity for career growth in a collaborative and supportive environment.
- Why this job: Make a real difference by helping others with their tech challenges every day.
- Qualifications: Strong IT knowledge, excellent communication skills, and a problem-solving mindset.
The predicted salary is between 28800 - 43200 € per year.
As an IT Service Desk Analyst, you will provide technical support services across the business. This will include ensuring tickets are being raised and organised based on the issue and priority of the ticket. Throughout this, you will have excellent IT customer service communications to keep customers up to date on progress.
Key Responsibilities
- Log incoming support calls and emails received and prioritise accordingly.
- Ensure all owned calls logged are reviewed daily.
- Resolve issues with PCs, printers, tablets, mobile phones, video conference kit and in-house software.
- Build desktop and mobile hardware to agreed standard and ensure smooth handover to the customer.
- Work to departmental SLAs.
- Maintain regular lines of communication with customers and suppliers on all outstanding issues.
- Demonstrate a high level of teamwork to achieve results on 1st time fix.
- Look for proactive resolutions on common issues and faults.
- Create Knowledge base articles when required.
- Offer help and support for all customers.
- Take time to ensure all customers' needs are met and strive to exceed customers' expectation levels through great service.
- Comply with all systems, procedures and processes, so company and customer information is accurate.
- Mentor team members, help onboarding new starters.
- Provide reports as required.
- Carry out other tasks and duties when required.
- Deliver support services effectively and efficiently.
Experience and Qualifications
- Good knowledge of Desktop operating systems, hardware, mobile phone technology, as well as successfully meeting service level agreements.
- A very focused minded individual, able to tackle a problem from different angles and make decisions quickly.
- Strong communication - good written and oral communication skills.
- Excellent interpersonal skills.
- Ability to present ideas in business-friendly and user-friendly language.
- Keen attention to detail.
- Investigative, assessing, and problem-solving abilities.
- Ability to effectively prioritise and execute tasks in a high-pressure environment.
- Exceptional customer service.
- Experience working in a team-oriented, collaborative environment but also able to work independently.
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package.
It Service Desk Analyst in Stretford employer: Network Plus
Network Plus is an exceptional employer that prioritises employee growth and inclusivity, offering a dynamic work culture where teamwork and communication are key. As an IT Service Desk Analyst, you will benefit from a competitive salary and comprehensive benefits package while working in a supportive environment that values diversity and encourages proactive problem-solving. With opportunities for mentorship and professional development, Network Plus is committed to helping you thrive in your career while making a meaningful impact in the utility and infrastructure sector.
StudySmarter Expert Advice🤫
We think this is how you could land It Service Desk Analyst in Stretford
✨Tip Number 1
Network with people in the industry! Reach out to current IT Service Desk Analysts on LinkedIn or at local tech meetups. A friendly chat can lead to insider info about job openings and company culture.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common support scenarios with a friend. This will help you articulate your problem-solving process clearly during interviews.
✨Tip Number 3
Show off your tech skills! Bring a portfolio of your past projects or any knowledge base articles you've created. This demonstrates your proactive approach and ability to tackle issues head-on.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace It Service Desk Analyst in Stretford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Desk Analyst role. Highlight your technical skills and experience with desktop operating systems, hardware, and customer service. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about providing excellent IT support and how your problem-solving skills can help us achieve our goals. Keep it friendly and professional!
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your written application reflects that. Use clear and concise language, and don’t forget to showcase your ability to present ideas in a user-friendly way. We love a good communicator!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to see all the other amazing opportunities we have at StudySmarter!
How to prepare for a job interview at Network Plus
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop operating systems, hardware, and mobile technology. Be ready to discuss common issues you've resolved in the past and how you approached them. This will show that you can tackle problems from different angles, just like the job requires.
✨Master the Art of Communication
Since excellent customer service communication is key for this role, practice explaining technical concepts in simple terms. Think about how you would keep a customer updated on their ticket status and ensure you can convey information clearly and effectively during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved issues under pressure. Highlight your investigative abilities and how you prioritise tasks. This will demonstrate your capability to meet service level agreements and provide proactive resolutions, which is crucial for an IT Service Desk Analyst.
✨Emphasise Teamwork and Mentoring
Be ready to talk about your experience working in a team-oriented environment. Share instances where you've helped onboard new starters or mentored colleagues. This will reflect your ability to work collaboratively while also showing that you value teamwork, which is essential for achieving results.
