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- Tasks: Lead a team to plan and schedule work efficiently, ensuring top-notch customer service.
- Company: Join Network Plus, an award-winning provider of essential utility services in the UK.
- Benefits: Competitive salary, full benefits package, and a commitment to diversity and inclusion.
- Other info: Flexible working arrangements and opportunities for career growth in a supportive environment.
- Why this job: Make a real impact by optimising operations and leading a dynamic team.
- Qualifications: Experience in planning or coordination, with strong leadership and communication skills.
The predicted salary is between 35000 - 45000 £ per year.
As a Planning and Scheduling Team Leader, you will manage a team of Planners and Schedulers who plan, schedule, dispatch and organise work, delivered by the supporting operational teams. The planning and scheduling function is at the core of the contract and has a huge influence over productivity of operational resources, customer service and safety. Demand for work may undergo large peaks, especially in certain seasons of the year where demand may be high or temperatures drop and fluctuate. You will be expected to steer your team of planners to respond to peaks and troughs in workloads and adopt a flexible working arrangement. You will lead by example, demonstrating fantastic adherence to quality performance metrics and most importantly, customer service.
Key Responsibilities
- Manage and efficiently resource your team, including any OOH and weekend requirements, ensuring the office operation has adequate coverage, aligning to the field operation.
- Monitor the performance of your team – considering aspects such as work basket size, maintaining resource data in the scheduling system, maximising the productivity of gangs – particularly in respect of minimising travel times / distances where possible.
- Review planning dependencies, such as Streetworks notices, permits, traffic management requirements and ensure that all work dispatched to teams have fundamental safety pre-requisites completed accurately.
- Own and resolve any in-day planning and scheduling issues, which may have a negative impact on Network Plus’s performance.
- Ensure compliance is maintained in line with contractual KPIs and SLAs.
- Manage the office environment with line management responsibility for a minimum of 4 Planners and Schedulers.
Experience and Qualifications
- Ideally you will have experience working in Utilities previously.
- Experience in a planning / coordinator role.
- Experience of running and mentoring a team.
- Ability to prioritise workload, multi-task and work under tight time pressures.
- Excellent communication skills.
- High attention to detail.
- Logical mind.
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
About Network Plus
Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Back Office Team Leader in St Austell employer: Network Plus
Contact Detail:
Network Plus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Back Office Team Leader in St Austell
✨Tip Number 1
Network with industry professionals! Attend events, join online forums, and connect with people on LinkedIn. We can’t stress enough how valuable personal connections can be in landing that perfect role.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to planning and scheduling. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your leadership skills! When you get the chance, share examples of how you've managed teams or resolved conflicts. We want to see how you lead by example, especially in high-pressure situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Back Office Team Leader in St Austell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Back Office Team Leader role. Highlight your experience in planning and scheduling, and don’t forget to mention any leadership roles you've had. We want to see how you can manage a team effectively!
Showcase Your Skills: In your cover letter, showcase your excellent communication skills and attention to detail. Mention specific examples of how you've prioritised workloads or resolved scheduling issues in the past. This will help us see how you fit into our team.
Be Authentic: Don’t be afraid to let your personality shine through in your application. We value diversity and want to know what makes you unique. Share your passion for customer service and how you lead by example!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Network Plus
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of planning and scheduling in the utilities sector. Brush up on key performance metrics and how they impact customer service. This will show that you're not just familiar with the role but also passionate about it.
✨Showcase Your Leadership Skills
As a Back Office Team Leader, you'll need to demonstrate your ability to manage and mentor a team. Prepare examples of how you've successfully led teams in the past, especially during peak times. Highlight your communication skills and how you keep your team motivated and productive.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling scheduling conflicts or managing workload peaks. Think through potential scenarios beforehand and outline how you'd approach them. This will help you showcase your problem-solving skills and logical thinking.
✨Emphasise Compliance and Safety
Since compliance with KPIs and safety is crucial, be prepared to discuss how you've ensured adherence to these standards in previous roles. Share specific examples where your attention to detail made a difference, and express your commitment to maintaining high safety standards.