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- Tasks: Coordinate workstreams and manage schedules for optimal productivity and customer satisfaction.
- Company: Join Network Plus, an award-winning provider of essential utility and infrastructure services in the UK.
- Benefits: Enjoy a competitive salary, full benefits package, and a commitment to diversity and inclusion.
- Why this job: Be part of a dynamic team that values innovation, problem-solving, and excellent customer service.
- Qualifications: Strong admin experience is required; bring your organisational skills and passion for customer care.
- Other info: We welcome applications from diverse backgrounds, including ex-Armed Forces personnel.
The predicted salary is between 28800 - 43200 £ per year.
Description
As a Scheduler, you will be responsible for effectively planning and coordinating the Company’s work through communication with internal and external customers, as well as the management of the business and client database systems.
Key Responsibilities
• Take ownership of the workstreams, coordinating the work from receipt, through to job completion
• Schedule work orders in accordance with SLA’s, whilst optimising travel routes and increasing productivity
• Provide customer service to both internal and external customers via telephone and webchat
• Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
• Ensure that all the client and operational requirements are met in a professional and efficient manner
• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
• Ensure that safety issues are reported in line with Company procedures
Skills, Knowledge & Expertise
Strong previous Admin experience
Job Benefits
We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here – https://networkplus.co.uk/privacy-and-cookie-policy.
About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.
We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.
We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Locations
Scheduler employer: Network Plus
Contact Detail:
Network Plus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler
✨Tip Number 1
Familiarise yourself with scheduling software and tools commonly used in the industry. Being able to demonstrate your proficiency in these systems during your interactions can set you apart from other candidates.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've effectively coordinated with teams or clients in the past. This will help you illustrate your ability to manage relationships and ensure smooth operations.
✨Tip Number 3
Research Network Plus and understand their values and services. Tailoring your conversations to reflect your knowledge about the company can demonstrate your genuine interest and alignment with their mission.
✨Tip Number 4
Prepare to discuss how you handle challenges and problem-solving in a scheduling context. Providing specific examples of how you've optimised processes or improved customer satisfaction can highlight your proactive approach.
We think you need these skills to ace Scheduler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administrative experience and skills that align with the Scheduler role. Emphasise your ability to coordinate workstreams, manage databases, and provide excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've successfully managed schedules or improved productivity in previous roles.
Highlight Communication Skills: Since the role involves communication with internal and external customers, ensure you demonstrate your strong communication skills in your application. Provide examples of how you've effectively communicated in past positions.
Showcase Problem-Solving Abilities: The job requires providing solutions to problems and embracing change. Include instances where you've successfully resolved issues or contributed innovative ideas in your previous roles.
How to prepare for a job interview at Network Plus
✨Showcase Your Organisational Skills
As a Scheduler, your ability to plan and coordinate effectively is crucial. Be prepared to discuss specific examples of how you've managed multiple tasks or projects simultaneously, highlighting your organisational skills and attention to detail.
✨Demonstrate Customer Service Excellence
Since the role involves providing customer service to both internal and external customers, be ready to share experiences where you successfully resolved issues or improved customer satisfaction. This will show your commitment to maintaining high service levels.
✨Familiarise Yourself with SLA Management
Understanding Service Level Agreements (SLAs) is key for this position. Brush up on what SLAs are and think of examples from your past work where you had to meet specific deadlines or performance metrics.
✨Embrace Change and Problem-Solving
The job requires a positive attitude towards change and innovation. Prepare to discuss how you've adapted to changes in previous roles and any creative solutions you've implemented to overcome challenges.
