At a Glance
- Tasks: Coordinate workstreams and ensure timely job completion while optimising productivity.
- Company: Join Network Plus, an award-winning utility services provider in the UK.
- Benefits: Competitive salary, full benefits package, and a commitment to diversity.
- Other info: Be part of a supportive team that values diversity and inclusion.
- Why this job: Make a real impact by ensuring excellent customer service and operational efficiency.
- Qualifications: Strong communication skills and organisational abilities; utilities experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
As a D-loop Coordinator, you will support both the Operations Support Manager and the Operations Team, providing support to ensure that the company’s work is effectively programmed meeting our clients' SLAs and customers' expectations.
Key Responsibilities
- You will take ownership of the workstreams, coordinating the work from receipt through to job completion.
- You will schedule work orders in accordance with SLAs and permits, whilst optimising travel routes and increasing productivity.
- You will provide customer service to both internal and external customers via telephone.
- You will maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated.
- You will ensure that all the client and operational requirements are met in a professional and efficient manner.
- You will ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time.
- You will provide daily and weekly reports as required and ensure that all service levels and objectives are achieved.
- Validate and transmit notice/permit requests in a timely manner.
- Open and close off notices/permits, submit final registrations, identify issues and apply early intervention and escalate street works compliance issues where appropriate.
- Monitor and chase any outstanding issues.
- Provide general admin support.
- Be part of a call desk focusing on outbound customer calls.
Experience and Qualifications
- Experience of working within the Utilities sector - Desirable but not necessary.
- Streetworks experience with knowledge and understanding of statutory requirements - Desirable but not necessary.
- Strong written and verbal communication skills.
- Able to work in an organised manner to meet important deadlines.
- Exceptional organisational skills.
- Good working knowledge of Microsoft Office systems.
- Ability to communicate effectively under pressure.
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
About Network Plus
Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
StudySmarter Expert Advice🤫
We think this is how you could land D-Loop Coordinator in Rugby
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Network Plus and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Network Plus!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Network Plus keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace D-Loop Coordinator in Rugby
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Network Plus:This is your chance to really connect with the team at Network Plus. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Network Plus
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Network Plus.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Network Plus that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Network Plus. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
