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- Tasks: Lead teams to install water meters while ensuring safety and customer satisfaction.
- Company: Network Plus delivers essential utility services across the UK, promoting diversity and inclusion.
- Benefits: Enjoy a competitive salary, full benefits package, and a supportive work environment.
- Why this job: Make a real impact on customer satisfaction and lead a dynamic team in a vital industry.
- Qualifications: Health & Safety qualifications preferred; experience in utilities and strong management skills required.
- Other info: We celebrate diversity and welcome applications from all backgrounds, including ex-Armed Forces personnel.
The predicted salary is between 36000 - 60000 £ per year.
Description
As a Project Manager, you will be responsible for local operational teams who install meters and associated equipment / assets both inside and external to customers’ properties.
You will provide project management – ensuring that the work is delivered safely, on time, and to our Client’s targets and expectations. In addition to Health and Safety, customer service is critical to Severn Trent. You will ensure that work is carried out in a manner which causes minimal disruption to customers and adopts a ‘right first time’ approach.
Satisfaction of customers is measured through a new regulatory measure called C-MeX. You will work closely with Severn Trent to influence a dramatic improvement in the C-MeX measure and show leadership skills to genuinely care about the ratings customers give of Network Plus’ services.
Key Responsibilities
- You will lead a team of Supervisors on the Severn Trent Metering contract
- You will project manage the meter installation teams, and their daily activities, ensuring it is carried out in full compliance with health, safety, welfare and environmental regulations
- You will proactively manage projects to influence improved C-MeX ratings from customers; working with local teams to address any low performance ratings
- You will be required to carry out site visits and regular audits to monitor performance standards, check adherence with technical standards and resolve complaints and issues in a timely manner
- You will ensure compliance with Severn Trent technical standards and specifications as well as the Network Plus standards of service and quality systems
- You will ensure that the health and safety competence of any sub-contractors deployed on the metering works are assessed prior to commencing work
- You will assess operational risks and ensure that the correct site-specific method statements and risk assessments are completed
- You will ensure all materials and plant use are accurately recorded
- You will lead team briefings with all teams on a monthly basis and ensure two-way feedback
Experience and Qualifications
- Health & Safety qualification an advantage
- Relevant qualifications and authorisations
- Experience of working in Utilities
- Supervisor Street works qualification
- Deep Excavation knowledge and experience
- Good verbal communication skills
- Good management skills
- Financial and commercial awareness
- Proficient IT skills, including Microsoft Excel and Word
- Full UK Driving Licence
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.
We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.
We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Project Manager - Water employer: Network Plus
Contact Detail:
Network Plus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager - Water
✨Tip Number 1
Familiarise yourself with the C-MeX measure and its importance to Severn Trent. Understanding how customer satisfaction is evaluated will help you demonstrate your commitment to improving these ratings during interviews.
✨Tip Number 2
Highlight any previous experience in managing teams within the utilities sector. Be prepared to discuss specific examples of how you've successfully led projects, particularly those that involved health and safety compliance.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you handle team briefings and feedback sessions. Being able to articulate your approach to fostering a collaborative environment will set you apart.
✨Tip Number 4
Research Network Plus and their values, especially their commitment to diversity and inclusion. Being able to align your personal values with theirs can make a strong impression during your discussions.
We think you need these skills to ace Project Manager - Water
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and qualifications required for the Project Manager position. Highlight key aspects such as health and safety compliance, customer service focus, and project management skills in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in utilities and project management. Emphasise any previous roles where you led teams, managed projects, or improved customer satisfaction metrics like C-MeX.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that demonstrate your leadership skills, ability to manage operational risks, and commitment to health and safety standards.
Highlight Relevant Qualifications: Ensure you list any relevant qualifications, such as health and safety certifications or supervisory qualifications. If you have experience with deep excavation or street works, make sure to include that as well.
How to prepare for a job interview at Network Plus
✨Showcase Your Project Management Skills
Be prepared to discuss your previous project management experiences, especially in the utilities sector. Highlight specific projects where you successfully led teams, managed timelines, and ensured compliance with health and safety regulations.
✨Emphasise Customer Satisfaction
Since customer service is critical for the role, be ready to share examples of how you've improved customer satisfaction in past roles. Discuss any metrics or feedback mechanisms you've used, particularly if you have experience with measures like C-MeX.
✨Demonstrate Leadership Qualities
The role requires strong leadership skills, so think of instances where you've effectively led a team. Be sure to mention how you fostered communication and collaboration among team members, especially during challenging projects.
✨Prepare for Technical Questions
Given the technical nature of the job, brush up on relevant regulations and standards in the utilities sector. Be ready to answer questions about health and safety compliance, risk assessments, and any specific technical knowledge related to meter installations.
