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- Tasks: Join us as a Planner, managing appointments for gas meter engineers across the UK.
- Company: Network Plus delivers essential utility services and values diversity in its workforce.
- Benefits: Enjoy a competitive salary, full benefits package, and opportunities for extra hours.
- Why this job: Be part of a dynamic team that makes a real impact on people's lives while developing your skills.
- Qualifications: Strong Excel skills and previous administrative experience are ideal; computer literacy is a must.
- Other info: We celebrate diversity and welcome applications from all backgrounds, including ex-Armed Forces personnel.
The predicted salary is between 36000 - 60000 £ per year.
Description (Weekend work) We work on behalf of our client National Gas. We change and maintain gas meters that belong to National Gas. We have several engineers that cover areas across the country, Northeast & Yorkshire, Northwest, West Midlands, East Mids, East Anglia and London. We work on a in -house system and allocate work to engineers covering the areas. We are time constraint on the appointments, so we also Jeopardise each job is attended within time bands and work to SLA’s and this in turn goes towards ours KPI’s. Key Responsibilities There will be an on-call Manager that needs to be reported to with any issues. Good Excel is needed as hourly reports are run as well as end of shift reports. Most calls received would be from an engineer or the client however you may take a call from a customer requesting to book an appointment. In the summer months we proactively outbound calls to customers to gain appointments. Hours in the summer will be 8:45am – 17:15pm (8.5hours) in the winter months this may change to 8:00 – 18:00 (10 hours). winter is our busy months of customers off gas. Additional hours will be available to help cover holidays and sickness. Skills, Knowledge & Expertise Computer literate Strong Microsoft Excel skills Previous experience in an administrative role (ideal) Job Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances
Planner employer: Network Plus
Contact Detail:
Network Plus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planner
✨Tip Number 1
Familiarise yourself with the gas industry and the specific services provided by National Gas. Understanding their operations will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your Excel skills, especially focusing on creating reports and managing data. Since the role requires strong Excel proficiency, being able to showcase your ability to handle data efficiently can set you apart from other candidates.
✨Tip Number 3
Prepare for potential scenarios you might face in the role, such as handling customer calls or managing scheduling conflicts. Practising these situations can help you feel more confident and ready to tackle the challenges of the job.
✨Tip Number 4
Network with current or former employees of Network Plus if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Planner
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Planner at Network Plus. Familiarise yourself with their operations, especially regarding gas meter management and the importance of time constraints.
Highlight Relevant Skills: In your CV and cover letter, emphasise your strong Microsoft Excel skills and any previous administrative experience. Provide specific examples of how you've used these skills in past roles to demonstrate your suitability for the position.
Tailor Your Application: Customise your application to reflect the values and requirements mentioned in the job description. Mention your ability to work under pressure and your experience with customer service, especially in handling calls and scheduling appointments.
Proofread Your Documents: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Planner role.
How to prepare for a job interview at Network Plus
✨Showcase Your Excel Skills
Since strong Microsoft Excel skills are crucial for this role, be prepared to discuss your experience with Excel. You might even want to mention specific functions or tasks you've handled in previous roles that demonstrate your proficiency.
✨Understand the Company and Its Clients
Familiarise yourself with Network Plus and its relationship with National Gas. Understanding their operations and the importance of timely service delivery will show your genuine interest in the role and the company.
✨Prepare for Scenario-Based Questions
Given the nature of the job, you may be asked how you would handle specific situations, such as managing time constraints or dealing with customer inquiries. Think of examples from your past experiences that highlight your problem-solving skills.
✨Demonstrate Your Communication Skills
As you'll be liaising with engineers, clients, and customers, effective communication is key. Be ready to provide examples of how you've successfully communicated in previous roles, especially in high-pressure situations.
