At a Glance
- Tasks: Coordinate and schedule utility work, ensuring excellent customer service and efficient operations.
- Company: Join Network Plus, an award-winning company in essential utility services.
- Benefits: Competitive salary, full benefits package, and a commitment to diversity and inclusion.
- Other info: Flexible part-time hours with opportunities for growth and development.
- Why this job: Be part of a dynamic team making a real impact in the utilities sector.
- Qualifications: Strong communication skills and a knack for problem-solving.
This position is to work various shifts, Mon to Fri between 16:00 – 22:00 and weekends between 08:00 – 22:00. This is a part time position offering 24 hours per week.
Our role
As a Scheduler working on our United Utilities contract, you will be responsible for effectively planning and coordinating the Company’s work through communication with internal and external customers - as well as the management of the business and client database systems.
Key Responsibilities
- Take ownership of the workstreams, coordinating the work from receipt, through to job completion.
- Schedule work orders in accordance with SLA’s, whilst optimising travel routes and increasing productivity.
- Provide customer service to both internal and external customers via telephone and webchat.
- Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated.
- Ensure that all the client and operational requirements are met in a professional and efficient manner.
- Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time.
- Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved.
- Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change.
- Ensure that safety issues are reported in line with Company procedures.
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
About Network Plus
Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Out of Hours Utilities Scheduler employer: Network Plus
Network Plus is an excellent employer that values its employees by fostering a collaborative and innovative work culture in Telford, West Midlands. With a strong focus on professional development, we offer numerous growth opportunities and support for career advancement, ensuring that our team members can thrive while working on exciting projects that make a real difference. Join us to be part of a company that prioritises safety, teamwork, and client satisfaction, making every day at work rewarding and fulfilling.
