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- Tasks: Coordinate permits and manage street works for customer satisfaction in a dynamic team environment.
- Company: Join Network Plus, an award-winning provider of essential utility services across the UK.
- Benefits: Enjoy a competitive salary, full benefits package, and a commitment to diversity and inclusion.
- Why this job: Make a real impact on customer satisfaction while developing your leadership skills in a supportive culture.
- Qualifications: Experience in utilities, strong IT skills, and exceptional organisational abilities are essential.
- Other info: Full-time role with opportunities for growth and a welcoming environment for all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
You will be based at the United Utilities Office in Lingley Mere, Warrington however will occasionally be required to work at our Worsley Head Office Depot. Working as part of the noticing team and working side by side with the programme team on the New Connections contract. Satisfaction of customers is measured through a new regulatory measure called D-MeX. You will work closely with the United Utilities programming team alongside the Network Plus Operational team to influence a dramatic improvement in the D-MeX measure and show leadership skills to genuinely care about the ratings customers give of Network Plus’s Connections services.
Key Responsibilities
- Submitting and obtaining the required permitting details to ensure we hit the customer and client programmed W.O.D.
- Understanding and being able to navigate the Street Manager and Aurora management systems.
- Liaise with the contract area Managers and Supervisors to ensure permits are worked to correctly and everybody understands the durations etc.
- Managing and updating the system, tracking progress, maintaining timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated.
- Request TTRO’s, co-ordinating with other 3rd parties e.g. Parking suspensions, bus stop suspensions, road closures etc and associated permits in real time.
- Raise purchase orders through the Network Plus procurement team to pay for 3rd party invoices for TTRO’s.
- Attend the daily and weekly programming calls and manage progress ensuring the teams are working to the correct permitting conditions.
- Liaising with local authority’s and client representatives.
- Transmit notice/permit requests in a timely manner, open and close street work notices/permits and submit final registrations as required.
- Identify street works issues and apply early intervention and escalate street works compliance issues where appropriate.
- Analyse and respond to Section 74 charges & fixed penalty offences.
- Run and circulate daily jeopardy reports as required.
- Monitor and chase any outstanding issues.
Experience and Qualifications
- Experience of working within the Utilities sector.
- Street Manager and Aurora management experience with sound knowledge and understanding of statutory requirements.
- Be IT and system literate.
- Strong written and verbal communication skills.
- Able to work in an organised manner to meet important deadlines.
- In depth understanding of the operational activity.
- Exceptional organisational skills.
- Good working knowledge of Microsoft Office systems.
- Strong planning and organisational skills.
- Ability to communicate effectively under pressure.
Job Type: Full-time 08:00 – 16:00.
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
About Network Plus
Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Noticing Co-ordinator employer: Network Plus
Contact Detail:
Network Plus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Noticing Co-ordinator
✨Tip Number 1
Familiarise yourself with the Street Manager and Aurora management systems before your interview. Understanding how these systems work will not only boost your confidence but also demonstrate your proactive approach to the role.
✨Tip Number 2
Network with current or former employees of Network Plus, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed permits or liaised with third parties in previous roles. This will showcase your relevant experience and ability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Stay updated on the latest regulatory measures like D-MeX that impact customer satisfaction in the utilities sector. Showing your knowledge about industry standards can set you apart as a candidate who is genuinely interested in improving service quality.
We think you need these skills to ace Noticing Co-ordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Noticing Co-ordinator position. Tailor your application to highlight relevant experience in utilities and your familiarity with systems like Street Manager and Aurora.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in the utilities sector, particularly in roles that required strong organisational skills and effective communication under pressure. Use specific examples to demonstrate your capabilities.
Showcase Your Skills: Make sure to showcase your IT literacy and proficiency with Microsoft Office systems. Mention any experience you have with managing permits or liaising with local authorities, as these are key aspects of the role.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Mention how you can contribute to improving customer satisfaction and the D-MeX measure.
How to prepare for a job interview at Network Plus
✨Know Your Systems
Familiarise yourself with the Street Manager and Aurora management systems before the interview. Being able to discuss your experience with these tools will show that you are prepared and understand the technical requirements of the role.
✨Demonstrate Organisational Skills
Prepare examples of how you've successfully managed multiple tasks or projects in the past. Highlight your ability to meet deadlines and keep track of progress, as this is crucial for the Noticing Co-ordinator position.
✨Communicate Effectively
Practice articulating your thoughts clearly and concisely. Strong written and verbal communication skills are essential for liaising with various teams and local authorities, so be ready to showcase your abilities in this area.
✨Show Leadership Qualities
Be prepared to discuss instances where you've taken the lead on a project or helped improve a process. The role requires influencing improvements in customer satisfaction, so demonstrating your leadership skills will be key.
