Description Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly. As a Customer Service Advisor, you will be responsible for managing an array of customer and client enquiries via telephone, website and email channels, demonstrating excellent customer satisfaction and ensuring all daily tasks are completed accurately and consistently. Key Responsibilities We are looking for someone to: Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time Ensure that all client and customer operational requirements are met in a professional and efficient manner, by managing your time efficiently and prioritising contacts accordingly Maintain and update customers and company/client information databases and ensure that all issues are recorded thoroughly and escalated appropriately Manage the resolution of customer complaints within given timescales and keeping within company KPIs and SLAs Skills, Knowledge and Expertise Experience of working within the Utilities sector is desired but not essential deally, youll come from a customer service background IT and system literate Able to work in an organised manner to meet important deadlines Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer . We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UKs major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. xrnqpay We are actively working with colleagues across the Network Plus Group to develop an inclusive environment we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Customer Advisor in Newton-le-Willows employer: Network Plus
Go Traffic Management is an exceptional employer, offering a dynamic work environment where employees are encouraged to grow and develop their skills in traffic management. With a strong commitment to safety and compliance, our culture promotes teamwork and open communication, ensuring that every team member feels valued and supported. Located across 22 regional depots, we provide ample opportunities for career advancement while fostering a diverse and inclusive workplace that celebrates the unique contributions of all employees.
