At a Glance
- Tasks: Support the Operations team by coordinating communication and managing databases.
- Company: Join Network Plus, a leading provider of essential utility services in the UK.
- Benefits: Enjoy a competitive salary, full benefits package, and a diverse workplace.
- Other info: We celebrate diversity and welcome applications from all backgrounds.
- Why this job: Make a real impact by ensuring excellent customer service and operational efficiency.
- Qualifications: Previous admin experience, strong IT skills, and attention to detail required.
The predicted salary is between 25000 - 32000 £ per year.
As Utilities Administrator, you will provide support to the Operations Support team to ensure that the Company’s work is effectively coordinated through communication with internal and external customers as well as the management of the business and client database systems.
Key Responsibilities
- Provide a front-line telephone service to both internal and external customers.
- Liaise with Supervisors and sub-contract teams to ensure programmes are delivered ensuring that all the client and operational requirements are met in a professional and efficient manner.
- Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated.
- Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time.
- Ensure the collation, co-ordination and distribution of the operational job pack.
- Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved.
- Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change.
- Ensure that safety issues are reported in line with Company procedures.
Experience and Qualifications
- Previous experience in an administrative role.
- Proficient IT skills in Microsoft Office.
- Ability to prioritise workload and work to tight deadlines.
- Exceptional attention to detail.
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
About Network Plus
Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Utilities Administrator in Newbury employer: Network Plus
At Network Plus, we pride ourselves on being an excellent employer, offering a supportive work culture that values diversity and inclusion. As a Utilities Administrator, you will benefit from a competitive salary and a comprehensive benefits package, while also having the opportunity to grow professionally within a dynamic team dedicated to delivering essential services across the UK. Our commitment to employee development and a positive work environment ensures that every team member feels valued and empowered to contribute meaningfully.
StudySmarter Expert Advice🤫
We think this is how you could land Utilities Administrator in Newbury
✨Tip Number 1
Get to know the company! Research Network Plus and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As a Utilities Administrator, you'll be liaising with various teams and customers. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any situation professionally.
✨Tip Number 3
Prepare questions to ask during your interview. This shows you're engaged and helps you assess if the role is right for you. Think about what you want to know regarding the team dynamics or the tools you'll be using.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Utilities Administrator in Newbury
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Utilities Administrator role. Highlight your previous administrative experience and how it aligns with the responsibilities mentioned in the job description. We want to see how you can bring your unique skills to our team!
Show Off Your IT Skills:Since proficiency in Microsoft Office is key, don’t forget to mention any specific software or tools you’re comfortable with. If you've used any works management systems before, give us the details! We love seeing candidates who are tech-savvy.
Demonstrate Attention to Detail:In this role, attention to detail is crucial. Use your application to showcase examples where your meticulous nature has made a difference in your previous jobs. We appreciate candidates who can spot the little things that matter!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Network Plus!
How to prepare for a job interview at Network Plus
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Utilities Administrator role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of communication with both internal and external customers, be prepared to discuss your customer service experience. Think of specific examples where you provided excellent service or resolved issues effectively. This will demonstrate your ability to meet the company's high standards for customer satisfaction.
✨Highlight Your IT Proficiency
As the job requires proficient IT skills, especially in Microsoft Office, be ready to talk about your experience with these tools. You might even want to mention any specific projects where you used these skills to improve efficiency or accuracy in your previous roles.
✨Prepare for Problem-Solving Questions
The company values innovative solutions and embracing change, so expect questions that assess your problem-solving abilities. Prepare a few examples of challenges you've faced in past roles and how you approached them. This will show that you can contribute positively to the team and adapt to new situations.
