Utilities Planner in Merthyr Tydfil

Description Under the Account Manager, focus on the day-to-day operation of the Traffic management schemes booked in from DCWW. Fully utilising the software available and monitoring Operations boards and e-mail accounts This role will work closely with the other GTM depots and subcontractors to ensure excellent service on the contract. Key Responsibilities Key Results Areas To ensure all activities have been logged and recorded on our management software – Total Mobile and Operations boards. Key operational stages across the Central hub. These include. Work order creation; ensuring process is followed and any IT issues raised and followed through until rectified Plan and mobilise stage; ensuring accurate date is captured and uploaded to ops boards. Clear and control administration of designated mailboxes. Change management; capture and changes to works order requests. Ensure all necessary information has been submitted with the job request. Assisting commercial for any client credit information Assist with submitting daily / weekly whereabouts and planned works are updated daily (what's out where report), transparent and easily accessible to the foreman and management in both the daybook and Total Mobile and reports produced and sent out to Clients as required. Provide excellent service to all customers by ensuring SLA's and delivery / collection requirements are being met Actively source and report on customer feedback Accurate administration and return of all TM paperwork generated by either depot (where required) or subcontractors. Ensure that all bookings and off-hires have been actioned immediately to make certain that daily reports for revenue and utilisation are up to date. Total Mobile Billing – overview and assist on billing for all regional depots, however specially ensure the contract is billed daily