Traffic Management Administrator (Manchester)

Working with the Central Hub Manager, you focus on the day-to-day operation of the Traffic management schemes booked in from clients and actioned by the central Hub administrators. Fully utilising the software available and monitoring Operations boards and e-mail accounts. This role will work closely with the other depot stakeholders to ensure excellent service to all clients.

Key Responsibilities

• Ensure all activities have been logged and recorded on our management software Total Mobile and Operations boards.
• Key operational stages across the Central hub include:
• Work order creation; ensuring process is followed, and any IT issues raised and followed through until rectified.
• Plan and mobilise stage; ensuring accurate date is captured and uploaded to ops boards.
• Clear and control administration of designated mailboxes.
• Change management; capture and changes to works order requests.
• Ensure all necessary information has been submitted with the job request.
• Assisting commercial for any client credit information.
• Assist with submitting weekly whereabouts and planned works are updated daily (whats out where report), transparent and easily accessible to the foreman and management in both the daybook and Total Mobile and reports produced and sent out to Clients as required.
• Provide excellent service to all customers by ensuring SLAs and delivery/collection requirements are being met.
• Actively source and report on customer feedback.
• Accurate administration and return of all TM paperwork generated at Depot.
• Ensure that all bookings and off-hires have been actioned immediately to make certain that daily reports for revenue and utilisation are up to date.
• Total Mobile Billing overview and assist on billing for all regional depots, work with commercial team to ensure all activities have been captured and billed correctly.
• Attend weekly billing meetings to ensure billing accuracy at the request of the CH Manager.
• Monitor any resulting fines passed onto GTM, provide evidence and close out, inform commercial departments on accruals required and advise on recharges back to 3rd party suppliers or as required by the CH Manager.
• Clear & committal communication with internal and external customers via the depot mailboxes.
• Reply to customer emails clearly and coherently, aiming to resolve issues first time around.
• Maximising information returned.
• Responsible to ensure use of Optimise / Resource Visualiser.

Experience and Qualifications

• Behavioural Aspects
• Ownership: Must take ownership for all tasks required for the role.
• Excellent Verbal and Written Communication: Ability to clearly communicate with external stakeholders and internal colleagues to articulate/convey information accurately and efficiently.
• Adaptability and Interpersonal Skills: Ability to build rapport and communicate effectively with diverse audiences.
• Self-organisation and prioritising: Job holder should demonstrate the ability to organise their work in such a way that tasks are completed accurately and on time.
• Record keeping: Job holder should be able to demonstrate records of work undertaken and completed as well as work in progress.
• Document presentation: Job holder should be able to demonstrate the ability to complete forms using good English and in the corporate format.
• Use of work tools: Job holder should demonstrate competence using all work tools, e.g. Windows/Excel, Computers and Photocopiers etc. They should also demonstrate a good telephone manner, taking messages and referring callers when appropriate.
• Initiative and confidence: Job holder should be able to demonstrate a willingness to contribute new ideas to improve things and should be able to determine when to refer a matter to someone else or whether to deal with it themselves.
• Key desirables
• Experience in a similar role would be highly beneficial.
• Ability to work on own initiative.
• Organised team player who can work under pressure by using their own initiative to meet day-to-day demands of the position.
• I.T literate and excellent administrational skills.

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

About Go Traffic Management: Go Traffic Management has been serving traffic management solutions to clients since 2008, and are now one of the UK’s largest traffic management providers. Our services are delivered from our 22 regional depots, through our dedicated team of 200 employees and support network of approved suppliers. At Go Traffic Management, we have a reputation for providing clients with extensive, well-planned, and expertly delivered solutions for projects and schemes of all sizes. We pride ourselves in meeting (and often exceeding) clients expectations in a professional and cost-effective manner, which is a strategy that has resulted in our long-standing working relationships with clients, partners, and stakeholders.

Be: SAFE - Go Traffic Management: Our Be: SAFE campaign actively encourages our workforce to work safely and avoid unsafe acts and conditions by following four basic rules.