At a Glance
- Tasks: Lead the Streetworks back office, driving operational excellence and compliance across multiple contracts.
- Company: Join Network Plus, an award-winning provider of essential utility and infrastructure services.
- Benefits: Competitive salary, full benefits package, and a commitment to diversity and inclusion.
- Other info: Promote a culture of continuous improvement and accountability while enjoying excellent career growth opportunities.
- Why this job: Shape the future of Streetworks strategy and make a real impact in a dynamic environment.
- Qualifications: Significant leadership experience in Streetworks or related fields, with strong analytical and communication skills.
As Head of Streetworks (Back Office), you will provide leadership across the United Utilities Streetworks function, driving operational excellence, compliance, and commercial performance across multiple contracts. You will lead the development and delivery of best-in-class Streetworks governance, ensuring compliance with legislation, permit schemes, and client requirements, whilst identifying opportunities to reduce cost of failure and improve overall business performance. This role will also play a critical part in shaping Streetworks strategy across the wider business, working collaboratively with operational, commercial, compliance, and client teams to drive continuous improvement and embed a culture of accountability and operational efficiency.
Key Responsibilities
- Lead the Streetworks back office function across the United Utilities contract
- Develop and implement Streetworks strategies focused on compliance, operational efficiency, and reduction of cost of failure
- Provide leadership and direction to the Streetworks Team Leader and Streetworks Coordinators, ensuring high performance and consistent standards
- Ensure full compliance with the New Roads and Street Works Act (NRSWA), Traffic Management Act (TMA), permit schemes, and local authority requirements
- Drive improvements in permit performance, noticing quality, reinstatement compliance, and defect reduction
- Analyse Streetworks trends, financial exposure, and operational data to identify risks and opportunities for improvement
- Lead investigations into Streetworks failures, fines, and penalties, implementing corrective actions to minimise repeat occurrences
- Work closely with operational delivery teams to improve planning, coordination, and right-first-time performance
- Build and maintain strong relationships with clients, local authorities, and internal stakeholders
- Ensure contractual KPIs and service level agreements are consistently achieved or exceeded
- Support business growth by contributing to mobilisation activities, tenders, and operational improvement initiatives
- Promote a culture of continuous improvement, compliance, safety, and accountability throughout the business
Experience and Qualifications
- Significant leadership experience within Streetworks, Highways, Utilities, or Infrastructure environments
- Extensive knowledge of NRSWA, TMA, permit schemes, and Street Manager
- Strong commercial awareness with experience of reducing operational cost of failure
- Proven ability to lead large teams across complex operational environments
- Experience influencing senior stakeholders, clients, and local authorities
- Excellent analytical, organisational, and communication skills
- Ability to drive change, challenge existing processes, and implement operational improvements
- Strong understanding of compliance, performance reporting, and contractual governance
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
About Network Plus
Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Head of Streetworks - Back Office in Manchester employer: Network Plus
At Network Plus, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and continuous improvement. As the Head of Streetworks (Back Office), you will lead a dedicated team in a role that not only drives operational excellence but also provides ample opportunities for professional growth within the essential utility and infrastructure sector. Our commitment to diversity, inclusion, and employee well-being ensures that every team member feels valued and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Streetworks - Back Office in Manchester
✨Tip Number 1
Network with industry professionals! Attend events, join relevant online forums, and connect with people on LinkedIn. Building relationships can open doors to opportunities that aren’t advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their Streetworks strategies and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your interview skills! Mock interviews with friends or mentors can help you articulate your thoughts clearly. Focus on showcasing your leadership experience and how you’ve driven operational excellence in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Head of Streetworks - Back Office in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in Streetworks and compliance. We want to see how your skills align with the key responsibilities mentioned in the job description.
Showcase Leadership Experience:Since this role is all about leading teams, don’t forget to emphasise your leadership experience. Share specific examples of how you've driven operational excellence and improved performance in previous roles.
Be Data-Driven:We love numbers! If you’ve used data to identify risks or improve processes, make sure to include that in your application. It shows you can analyse trends and make informed decisions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Network Plus
✨Know Your Legislation
Make sure you brush up on the New Roads and Street Works Act (NRSWA) and the Traffic Management Act (TMA). Being able to discuss these in detail will show your understanding of compliance and governance, which is crucial for the Head of Streetworks role.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in complex operational environments. Highlight specific instances where you drove change or improved performance, as this will demonstrate your capability to lead the Streetworks back office function effectively.
✨Analyse and Present Data
Be ready to discuss how you've used data analysis to identify risks and opportunities in previous roles. Bring along examples of trends you've analysed and the improvements you've implemented based on that data—this will showcase your analytical skills and commercial awareness.
✨Build Relationships
Think about how you've successfully built relationships with clients and stakeholders in the past. Be prepared to share strategies you've used to maintain strong partnerships, as collaboration is key in this role and will highlight your interpersonal skills.
