Network Plus in Lutterworth is seeking an experienced CARE lead to own customer care activities across pre, during and post stages, delivering exceptional feedback and satisfaction. You will resolve enquiries within D+1, coordinate walk-off post completion, and act as escalation point for major complaints with the Customer Manager.
This role requires strong customer focus, leadership and the ability to work with vulnerable customers, ensuring a proactive and compliant service delivery across
#J-18808-LjbffrCustomer Experience Liaison & Care Lead in Lutterworth employer: Network Plus
Network Plus is an excellent employer that values its employees by fostering a collaborative and innovative work culture in Telford, West Midlands. With a strong focus on professional development, we offer numerous growth opportunities and support for career advancement, ensuring that our team members can thrive while working on exciting projects that make a real difference. Join us to be part of a company that prioritises safety, teamwork, and client satisfaction, making every day at work rewarding and fulfilling.
