Reinstatement Agent in Liverpool

Liverpool Full-Time No working from home possible

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As a Reinstatement Agent you will be responsible for supervising reinstatement teams across our contract. Previous experience with tarmac, Modular & Rigid surfaces work would be an advantage. We are looking for individual who take pride in their work to get it right first time to the highest standard of quality.

Your team’s tasks will be undertaken on public highways, building sites and private residential land, and must be undertaken in a safe and responsible manner. You will be working to meet the needs of the client in the most cost-effective manner. You will provide technical expertise, experience and work within a team to deliver a first-class service to our customers.

You will be able to engineer solutions on site and focus your teams on completing work right first time.

You will work with the scheduling team ensuring programmes are managed and delivered accordingly. You will provide support to ensure that the company’s work is effectively completed through communication with internal and external customers, as well as the management of the business and client database systems.

Key Responsibilities

We are looking for someone to:

Have operational responsibility for the reinstatement teams and their in-day activities
Organise labour in the most cost-effective way, including recruitment, disciplinary action, wages and absence management
Coach and develop staff to reach their potential; ensuring a fair and consistent culture with the teams
Help manage the frame and cover programme and ensure KPIs are met
Help manage the defect programme and ensure that KPIs are met and Highway Meetings are attended
Have knowledge and experience of Reinstatement for Utilities
Maintain a customer focus
Use Modular+ (smartphone system) & Client Computer system to deliver all feedback for commercial and reinstatement feedback
Liaise with the Support Services and Street works Team to ensure that FPN and Section74 liabilities are managed and focus on a right first-time attitude Understanding and complying with regulations including NRSWA
Complete Team Inspections, to ensure a high level of Compliance with a real focus on quality and first-time reinstatement
Be a Health & Safety Representative, which will include undertaking health & safety inspections in and around the workplace, raising health & safety related matters with management and investigating reportable accidents or incidents as and when they occur

Skills, Knowledge & Expertise

A good understanding and experience of the Utilities industry
Previous experience working on Civils related projects
NRASWA qualification
Full and clean driving license
Good awareness of health and safety
Computer literate and familiar with basic software packages

Job Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

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