At a Glance
- Tasks: Be the go-to person for operational teams, managing defect reports and scheduling repairs.
- Company: Join Network Plus, a leading provider of essential utility services in the UK.
- Benefits: Enjoy a competitive salary, full benefits package, and a diverse workplace.
- Other info: Full training provided, with opportunities for growth in an inclusive environment.
- Why this job: Make a real impact by ensuring smooth operations and excellent service delivery.
- Qualifications: Strong Excel skills and great communication abilities are key; experience in utilities is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Reporting into the Administrator & AS-laid Manager, the Administrator is the key contact during works for the operational team. The Administrator will ensure that all operational teams are able to undertake their work in line with NRSWA and ensure that timescales are adhered to, minimising any financial impact to the company.
Key Responsibilities
- Receive and log defect reports, assess situational urgency, and assign issues to the correct technician or engineer.
- Build and maintain spreadsheets using advanced formulas and pivot tables to track open versus resolved defects.
- Keep internal systems updated with real-time progress notes, resolution statuses, and historical repair data.
- Communicate directly with clients, tenants, and internal departments to schedule repairs and manage wait-time expectations.
- Track turnaround times against performance metrics and generate reports to help management identify recurring issues.
- Monitor KPIs related to turnaround times and generate reports to help management identify recurring issues.
- Understand and use the Symology system – training will be given on this.
- Provide general administration support.
- Ensure that safety issues are reported in line with company procedures.
Experience and Qualifications
- Prior experience in the Utilities sector is an advantage (full training is provided).
- Strong working knowledge of Microsoft Office, specifically high proficiency in Excel.
- Able to work in an organised manner to meet important deadlines.
- An in-depth understanding of utility operational activities and field workflows.
- Exceptional planning and time-management skills to consistently hit critical deadlines.
- Excellent written and verbal communication skills, with the ability to manage stakeholders under pressure.
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
About Network Plus: Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Administrator in Lancaster employer: Network Plus
Network Plus is an exceptional employer that prioritises employee growth and inclusivity, offering a competitive salary and comprehensive benefits package. With a strong focus on teamwork and operational excellence, employees are empowered to thrive in a supportive environment that values diverse perspectives and experiences. Located at the heart of the UK's utility sector, this role provides unique opportunities to engage with essential services while contributing to meaningful projects that impact communities.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Lancaster
✨Tip Number 1
Network with people in the industry! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider knowledge and might even lead to a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to administration roles. Think about how your skills, especially in Excel and communication, can help the operational team succeed.
✨Tip Number 3
Showcase your organisational skills during the interview. Bring examples of how you've managed deadlines and tracked performance metrics in previous roles to demonstrate your fit for the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Administrator in Lancaster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in administration and utilities. We want to see how your skills align with the key responsibilities mentioned in the job description.
Show Off Your Excel Skills:Since proficiency in Excel is a must, don’t shy away from showcasing your experience with spreadsheets. Mention any advanced formulas or pivot tables you've used in previous roles – we love to see that!
Communicate Clearly:Your written communication skills are crucial for this role. Keep your application clear and concise, and make sure to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Network Plus
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Administrator role and its responsibilities. Familiarise yourself with NRSWA regulations and how they impact operational teams. This will show your potential employer that you're serious about the position and ready to hit the ground running.
✨Excel at Excel
Since strong proficiency in Excel is a must, brush up on your skills with advanced formulas and pivot tables. Consider preparing a few examples of how you've used these tools in past roles to demonstrate your capabilities during the interview.
✨Communicate Like a Pro
Given the importance of communication in this role, practice articulating your thoughts clearly and confidently. Prepare for questions about how you've managed stakeholder expectations in previous jobs, especially under pressure. This will highlight your excellent verbal communication skills.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage your time and prioritise tasks effectively. Think of specific examples where you've successfully met tight deadlines or handled multiple responsibilities. This will illustrate your exceptional planning and time-management skills, which are crucial for the Administrator position.
