At a Glance
- Tasks: Manage customer enquiries via phone, email, and website while ensuring top-notch satisfaction.
- Company: Join Network Plus, an award-winning provider of essential utility services in the UK.
- Benefits: Enjoy a competitive salary, full benefits package, and a supportive work environment.
- Other info: Diverse and inclusive workplace with opportunities for growth and development.
- Why this job: Make a real difference by helping customers and resolving their issues efficiently.
- Qualifications: Customer service experience is a plus; IT skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
As a Customer Service Advisor, you will be responsible for managing an array of customer and client enquiries via telephone, website and email channels, demonstrating excellent customer satisfaction and ensuring all daily tasks are completed accurately and consistently.
Key Responsibilities
- Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time.
- Ensure that all client and customer operational requirements are met in a professional and efficient manner, by managing your time efficiently and prioritising contacts accordingly.
- Maintain and update customers and company/client information databases and ensure that all issues are recorded thoroughly and escalated appropriately.
- Manage the resolution of customer complaints within given timescales and keeping within company KPIs and SLAs.
Skills, Knowledge & Expertise
- Experience of working within the Utilities sector is desired but not essential.
- Ideally, you'll come from a customer service background.
- IT and system literate.
- Able to work in an organised manner to meet important deadlines.
Job Benefits
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important.
About Network Plus: Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Customer Service Advisor in Kidlington employer: Network Plus
Network Plus is an excellent employer that values its employees by fostering a collaborative and innovative work culture in Telford, West Midlands. With a strong focus on professional development, we offer numerous growth opportunities and support for career advancement, ensuring that our team members can thrive while working on exciting projects that make a real difference. Join us to be part of a company that prioritises safety, teamwork, and client satisfaction, making every day at work rewarding and fulfilling.
