At a Glance
- Tasks: Support the Operations team by coordinating communication and managing databases.
- Company: Join Network Plus, an award-winning utility services provider in the UK.
- Benefits: Competitive salary, full benefits package, and a commitment to diversity.
- Other info: Embrace a diverse and inclusive workplace where your contributions truly matter.
- Why this job: Make a real impact by ensuring excellent customer service and operational efficiency.
- Qualifications: Previous admin experience, strong IT skills, and attention to detail required.
The predicted salary is between 25000 - 32000 £ per year.
As Utilities Administrator, you will provide support to the Operations Support team to ensure that the Company’s work is effectively coordinated through communication with internal and external customers as well as the management of the business and client database systems.
Key Responsibilities
- Provide a front-line telephone service to both internal and external customers.
- Liaise with Supervisors and sub-contract teams to ensure programmes are delivered ensuring that all the client and operational requirements are met in a professional and efficient manner.
- Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated.
- Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time.
- Ensure the collation, co-ordination and distribution of the operational job pack.
- Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved.
- Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change.
- Ensure that safety issues are reported in line with Company procedures.
Experience and Qualifications
- Previous experience in an administrative role.
- Proficient IT skills in Microsoft Office.
- Ability to prioritise workload and work to tight deadlines.
- Exceptional attention to detail.
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
About Network Plus
Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Utilities Administrator in Hermitage employer: Network Plus
At Network Plus, we pride ourselves on being an excellent employer, offering a supportive work culture that values diversity and inclusion. As a Utilities Administrator, you will benefit from a competitive salary and a comprehensive benefits package, while also having the opportunity to grow professionally within a dynamic team dedicated to delivering essential services across the UK. Our commitment to employee development and a positive work environment ensures that every team member feels valued and empowered to contribute meaningfully.
StudySmarter Expert Advice🤫
We think this is how you could land Utilities Administrator in Hermitage
✨Tip Number 1
Get to know the company! Research Network Plus and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As a Utilities Administrator, you'll be liaising with various teams and customers. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any situation professionally.
✨Tip Number 3
Be proactive during interviews. Don’t just wait for questions; ask insightful ones about the role and the team dynamics. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Network Plus and ready to contribute to our mission.
We think you need these skills to ace Utilities Administrator in Hermitage
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Utilities Administrator role. Highlight your previous administrative experience and any relevant IT skills, especially with Microsoft Office. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your customer service skills and attention to detail, as these are key for us.
Showcase Your Communication Skills:Since this role involves liaising with various teams and customers, it's important to demonstrate your communication skills in your application. Use clear and concise language, and maybe even share an example of how you've effectively communicated in a past role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Network Plus
✨Know the Company Inside Out
Before your interview, take some time to research Network Plus. Understand their services, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Utilities Administrator, you'll be dealing with both internal and external customers. Prepare examples from your past experiences where you provided excellent customer service or resolved issues efficiently. This will demonstrate your ability to meet client and operational requirements.
✨Be Ready to Discuss IT Proficiency
Since the role requires proficient IT skills in Microsoft Office, brush up on your knowledge of these tools. Be prepared to discuss how you've used them in previous roles, especially in managing databases or creating reports.
✨Demonstrate Attention to Detail
Attention to detail is crucial for this position. Think of specific instances where your attention to detail made a difference in your work. Whether it was catching an error in a report or ensuring all information was accurately inputted, share these examples to highlight your strengths.
