At a Glance
- Tasks: Lead operational excellence in Streetworks, ensuring compliance and driving performance improvements.
- Company: Join Network Plus, an award-winning provider of essential utility and infrastructure services.
- Benefits: Competitive salary, full benefits package, and a commitment to diversity and inclusion.
- Other info: Promote a culture of continuous improvement and accountability within a dynamic team.
- Why this job: Shape the future of Streetworks strategy and make a real impact in the industry.
- Qualifications: Significant leadership experience in Streetworks or related fields, with strong analytical skills.
As Head of Streetworks (Operational), you will provide strategic leadership across the United Utilities contract, driving operational excellence, compliance, and commercial performance across multiple contracts. You will lead the development and delivery of best-in-class Streetworks performance, ensuring compliance with legislation, quality standards, and client requirements, whilst identifying opportunities to reduce cost of failure and improve overall business performance.
This role will play a critical part in shaping Streetworks strategy across the wider business, working collaboratively with operational, commercial, compliance, and client teams to drive continuous improvement and embed a culture of accountability and operational efficiency.
Key Responsibilities- Lead on Operational Streetworks across the United Utilities account
- Develop and implement Streetworks strategies focused on compliance, operational efficiency, and reduction of cost of failure
- Provide coaching and direction to Operational Managers, Site Managers, operational teams and support teams, ensuring high performance and consistent standards across the business
- Ensure full compliance on-site with the New Roads and Street Works Act (NRSWA), Traffic Management Act (TMA), permit schemes, and local authority requirements
- Drive improvements in permit condition adherence, reinstatement quality, SLG compliance and defect reduction
- Create and deliver an action plan to manage outstanding defects and a glide path to compliance
- Create an onboarding process for new starters and contractors
- Analyse Streetworks trends, financial exposure, and operational data to identify risks and opportunities for improvement
- Support investigations into Streetworks failures, fines, and penalties, implementing corrective actions to minimise repeat occurrences
- Implement an auditing process for live and completed works
- Drive improvements in the Streetworks UK Protocol performance
- Work closely with operational delivery teams to improve planning, coordination, and right-first-time performance
- Build and maintain strong relationships with clients, local authorities, and internal stakeholders
- Ensure contractual KPIs and service level agreements are consistently achieved or exceeded
- Support business growth by contributing to mobilisation activities, tenders, and operational improvement initiatives
- Promote a culture of continuous improvement, compliance, safety, and accountability throughout the business
- Identify innovation opportunities to improve the reinstatement and SLG process
- Significant leadership experience within Streetworks, Highways, Utilities, or Infrastructure environments
- Extensive knowledge of NRSWA, TMA, permit schemes, and Street Manager
- Strong commercial awareness with experience managing financial performance and reducing operational cost of failure
- Experience influencing senior stakeholders, clients, and local authorities
- Excellent analytical, organisational, and communication skills
- Ability to drive change, challenge existing processes, and implement operational improvements
- Strong understanding of compliance, performance reporting, and contractual governance
We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
About Network PlusNetwork Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Head of Streetworks - Operations employer: Network Plus
Network Plus is an exceptional employer, offering a dynamic work environment where strategic leadership and operational excellence are at the forefront of our mission. With a strong commitment to employee growth, we provide comprehensive training and development opportunities, fostering a culture of continuous improvement and accountability. Located in the heart of the UK's utility and infrastructure sector, we celebrate diversity and inclusivity, ensuring that every team member feels valued and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Streetworks - Operations
✨Tip Number 1
Network with industry professionals! Attend events, join relevant online forums, and connect with people on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their Streetworks strategies and be ready to discuss how your experience aligns with their goals. We want you to shine!
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've driven operational excellence and compliance in past roles. We love hearing about your successes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who can contribute to our mission.
We think you need these skills to ace Head of Streetworks - Operations
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in Streetworks and compliance. We want to see how your skills align with the role, so don’t hold back on showcasing your achievements!
Showcase Leadership Skills:As a Head of Streetworks, leadership is key! Use your application to demonstrate your experience in leading teams and driving operational excellence. Share specific examples where you’ve made a difference.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re keen on joining our team at Network Plus!
How to prepare for a job interview at Network Plus
✨Know Your Legislation
Make sure you brush up on the New Roads and Street Works Act (NRSWA) and the Traffic Management Act (TMA). Being able to discuss these regulations confidently will show that you understand the compliance side of the role and can lead your team effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past, particularly in operational settings. Highlight your experience in coaching and developing others, as this is crucial for the Head of Streetworks position.
✨Demonstrate Analytical Thinking
Be ready to discuss how you've used data to drive improvements in previous roles. Think about specific instances where you've identified risks or opportunities through analysis and what actions you took to address them.
✨Build Relationships
Since this role involves working closely with clients and local authorities, prepare to talk about how you've built and maintained strong relationships in the past. Share strategies you've used to ensure effective communication and collaboration.
