At a Glance
- Tasks: Lead the Streetworks back office, driving operational excellence and compliance across multiple contracts.
- Company: Join Network Plus, an award-winning provider of essential utility and infrastructure services.
- Benefits: Competitive salary, full benefits package, and a commitment to diversity and inclusion.
- Other info: Promote a culture of continuous improvement and accountability while enjoying excellent career growth opportunities.
- Why this job: Shape the future of Streetworks strategy and make a real impact in a dynamic environment.
- Qualifications: Significant leadership experience in Streetworks or related fields, with strong analytical and communication skills.
As Head of Streetworks (Back Office), you will provide leadership across the United Utilities Streetworks function, driving operational excellence, compliance, and commercial performance across multiple contracts. You will lead the development and delivery of best-in-class Streetworks governance, ensuring compliance with legislation, permit schemes, and client requirements, whilst identifying opportunities to reduce cost of failure and improve overall business performance. This role will also play a critical part in shaping Streetworks strategy across the wider business, working collaboratively with operational, commercial, compliance, and client teams to drive continuous improvement and embed a culture of accountability and operational efficiency.
Key Responsibilities
- Lead the Streetworks back office function across the United Utilities contract
- Develop and implement Streetworks strategies focused on compliance, operational efficiency, and reduction of cost of failure
- Provide leadership and direction to the Streetworks Team Leader and Streetworks Coordinators, ensuring high performance and consistent standards
- Ensure full compliance with the New Roads and Street Works Act (NRSWA), Traffic Management Act (TMA), permit schemes, and local authority requirements
- Drive improvements in permit performance, noticing quality, reinstatement compliance, and defect reduction
- Analyse Streetworks trends, financial exposure, and operational data to identify risks and opportunities for improvement
- Lead investigations into Streetworks failures, fines, and penalties, implementing corrective actions to minimise repeat occurrences
- Work closely with operational delivery teams to improve planning, coordination, and right-first-time performance
- Build and maintain strong relationships with clients, local authorities, and internal stakeholders
- Ensure contractual KPIs and service level agreements are consistently achieved or exceeded
- Support business growth by contributing to mobilisation activities, tenders, and operational improvement initiatives
- Promote a culture of continuous improvement, compliance, safety, and accountability throughout the business
Experience and Qualifications
- Significant leadership experience within Streetworks, Highways, Utilities, or Infrastructure environments
- Extensive knowledge of NRSWA, TMA, permit schemes, and Street Manager
- Strong commercial awareness with experience of reducing operational cost of failure
- Proven ability to lead large teams across complex operational environments
- Experience influencing senior stakeholders, clients, and local authorities
- Excellent analytical, organisational, and communication skills
- Ability to drive change, challenge existing processes, and implement operational improvements
- Strong understanding of compliance, performance reporting, and contractual governance
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
About Network Plus
Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Head of Streetworks - Back Office employer: Network Plus
At Network Plus, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and continuous improvement. As the Head of Streetworks (Back Office), you will lead a dedicated team in a role that not only drives operational excellence but also provides ample opportunities for professional growth and development within the utilities sector. Our commitment to diversity and inclusion ensures that every employee feels valued, while our competitive salary and comprehensive benefits package reflect our dedication to rewarding hard work and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Streetworks - Back Office
✨Tip Number 1
Network with industry professionals! Attend events, join relevant online forums, and connect with people on LinkedIn. Building relationships can open doors to opportunities that aren’t advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their Streetworks strategies and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to leadership and compliance in Streetworks. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Network Plus.
We think you need these skills to ace Head of Streetworks - Back Office
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Streetworks role. Highlight your leadership experience and knowledge of NRSWA and TMA. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven operational excellence and compliance in previous positions.
Showcase Your Analytical Skills:Since this role involves analysing trends and operational data, make sure to mention any relevant experience you have. We love candidates who can identify risks and opportunities for improvement!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Network Plus
✨Know Your Streetworks Inside Out
Make sure you brush up on your knowledge of the New Roads and Street Works Act (NRSWA) and Traffic Management Act (TMA). Familiarise yourself with the latest permit schemes and local authority requirements, as these will be crucial in demonstrating your expertise during the interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing large teams within complex operational environments. Be ready to discuss how you've driven performance improvements and fostered a culture of accountability in previous roles.
✨Analyse and Present Data
Since the role involves analysing trends and operational data, practice discussing how you've used data to identify risks and opportunities for improvement. Bring specific examples of how your analytical skills have led to successful outcomes in past projects.
✨Build Relationships Like a Pro
Think about how you've built strong relationships with clients, local authorities, and internal stakeholders. Be prepared to share strategies you've used to maintain these relationships and how they contributed to achieving contractual KPIs and service level agreements.
