At a Glance
- Tasks: Help customers with enquiries via phone, email, and online channels.
- Company: Join a diverse team at Network Plus, an Equal Opportunity Employer.
- Benefits: Competitive salary, full benefits package, and a supportive work environment.
- Other info: Great opportunity for career growth in a dynamic industry.
- Why this job: Make a difference by providing excellent customer service every day.
- Qualifications: Customer service experience preferred; IT skills are a plus.
The predicted salary is between 40500 - 49500 £ per year.
As a Customer Service Advisor, you will be responsible for managing an array of customer and client enquiries via telephone, website and email channels, demonstrating excellent customer satisfaction and ensuring all daily tasks are completed accurately and consistently.
Key Responsibilities
- Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time.
- Ensure that all client and customer operational requirements are met in a professional and efficient manner, by managing your time efficiently and prioritising contacts accordingly.
- Maintain and update customers and company/client information databases and ensure that all issues are recorded thoroughly and escalated appropriately.
- Manage the resolution of customer complaints within given timescales and keeping within company KPI’s and SLAs.
Skills, Knowledge and Expertise
- Experience of working within the Utilities sector is desired but not essential.
- Ideally, you’ll come from a customer service background.
- IT and system literate.
- Able to work in an organised manner to meet important deadlines.
Benefits
We offer a competitive salary based on experience along with a full benefits package.
Customer Advisor in Great Sankey employer: Network Plus
At Network Plus, we pride ourselves on being an excellent employer, offering a supportive work culture that values diversity and inclusion. As a Streetworks Administrator, you will benefit from comprehensive training, opportunities for professional growth, and a competitive salary package, all while contributing to essential utility services in a dynamic environment. Our commitment to employee well-being and development ensures that you will thrive in your role and make a meaningful impact within the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Great Sankey
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Network Plus. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Network Plus before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Advisor in Great Sankey
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Network Plus:Your cover letter is your chance to shine! Tell us why you want to work at Network Plus specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Network Plus!
How to prepare for a job interview at Network Plus
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
