At a Glance
- Tasks: Be the go-to person for operational teams, managing defect reports and scheduling repairs.
- Company: Join Network Plus, a leading provider of essential utility services in the UK.
- Benefits: Enjoy a competitive salary, full benefits package, and a diverse workplace.
- Other info: Full training provided, with opportunities for growth in an inclusive environment.
- Why this job: Make a real impact by ensuring smooth operations and excellent service delivery.
- Qualifications: Strong Excel skills and great communication abilities are key; experience in utilities is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Reporting into the Administrator & AS-laid Manager, the Administrator is the key contact during works for the operational team. The Administrator will ensure that all operational teams are able to undertake their work in line with NRSWA and ensure that timescales are adhered to, minimising any financial impact to the company.
Key Responsibilities
- Receive and log defect reports, assess situational urgency, and assign issues to the correct technician or engineer.
- Build and maintain spreadsheets using advanced formulas and pivot tables to track open versus resolved defects.
- Keep internal systems updated with real-time progress notes, resolution statuses, and historical repair data.
- Communicate directly with clients, tenants, and internal departments to schedule repairs and manage wait-time expectations.
- Track turnaround times against performance metrics and generate reports to help management identify recurring issues.
- Monitor KPIs related to turnaround times and generate reports to help management identify recurring issues.
- Understand and use the Symology system – training will be given on this.
- Provide general administration support.
- Ensure that safety issues are reported in line with company procedures.
Experience and Qualifications
- Prior experience in the Utilities sector is an advantage (full training is provided).
- Strong working knowledge of Microsoft Office, specifically high proficiency in Excel.
- Able to work in an organised manner to meet important deadlines.
- An in-depth understanding of utility operational activities and field workflows.
- Exceptional planning and time-management skills to consistently hit critical deadlines.
- Excellent written and verbal communication skills, with the ability to manage stakeholders under pressure.
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
About Network Plus
Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Administrator in Fleetwood employer: Network Plus
Network Plus is an exceptional employer that prioritises employee growth and inclusivity, offering a supportive work culture where every team member's contribution is valued. With comprehensive training provided, particularly in the utilities sector, employees can enhance their skills while enjoying a competitive salary and a full benefits package. Located in the heart of the UK, Network Plus fosters a diverse environment, welcoming applications from all backgrounds, including ex-Armed Forces personnel, ensuring a meaningful and rewarding career for all.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Fleetwood
✨Tip Number 1
Network with people in the industry! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider knowledge and might even lead to a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to administration roles. Think about how your skills, especially in Excel and communication, can help the operational team succeed.
✨Tip Number 3
Showcase your organisational skills during the interview. Bring examples of how you've managed deadlines and tracked performance metrics in previous roles to demonstrate your fit for the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Administrator in Fleetwood
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Administrator role. Highlight your experience in utilities and any relevant skills, especially your Excel prowess, as this will catch our eye!
Showcase Your Communication Skills:Since you'll be liaising with clients and internal teams, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to reflect this.
Highlight Your Organisational Skills:We love candidates who can juggle multiple tasks! Share examples of how you've managed deadlines and prioritised work in previous roles to show us you're the organised type we need.
Apply Through Our Website:For a smooth application process, make sure to apply directly through our website. It’s the best way for us to receive your application and keep track of it!
How to prepare for a job interview at Network Plus
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Administrator role. Familiarise yourself with NRSWA regulations and how they impact operational teams. This will show your potential employer that you're serious about the position and ready to hit the ground running.
✨Excel at Excel
Since strong proficiency in Excel is a must, brush up on your skills with advanced formulas and pivot tables. Consider preparing a few examples of how you've used these tools in past roles to demonstrate your capabilities during the interview.
✨Communicate Like a Pro
Given the importance of communication in this role, practice articulating your thoughts clearly and confidently. Prepare to discuss how you've managed stakeholder expectations in previous positions, especially under pressure. This will highlight your excellent verbal and written communication skills.
✨Show Your Organisational Skills
Be ready to share specific examples of how you've successfully managed multiple tasks and deadlines in the past. Discuss your planning and time-management strategies, as these are crucial for keeping operations running smoothly and meeting critical deadlines.
