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- Tasks: Manage daily vehicle fleet operations, including servicing and breakdowns.
- Company: Join Network Plus, a leading provider of essential utility services in the UK.
- Benefits: Enjoy a competitive salary, full benefits package, and an inclusive work environment.
- Why this job: Be part of a dynamic team that values diversity and offers growth opportunities.
- Qualifications: Problem-solving skills, customer service experience, and knowledge of fleet management are preferred.
- Other info: We welcome applications from ex-Armed Forces personnel and celebrate diversity.
The predicted salary is between 28800 - 43200 £ per year.
Description As a Fleet Controller, you will be part of an established Fleet team responsible for the daily management of the vehicle fleet for the company. You will take a lead in controlling the day to day servicing, defects & breakdowns of our fleet. Key Responsibilities You will liaise with Vehicle suppliers to ensure all orders are processed in line with agreed SLA’s You will handle vehicle service, defect and breakdown requests following company procedures and guidelines, ensuring minimal disruption to internal customers / contracts You will ensure SLA’s are achieved with minimum downtime You will investigate and respond to Internal customer / External Supplier Queries You will update fleet management systems You will assist in general fleet desk duties, providing support when needed for other aspects of the fleet department Skills, Knowledge and Expertise Problem solving abilities Excellent Customer Service Skills Knowledge of workshop practices and charges is an advantage Industry knowledge of light & heavy commercial vehicle industry Excellent planning, organization and time management skills Enthusiastic and proactive approach to your work Must recognise the importance of working as part of a team to deliver service and operational performance within a safe working environment IT skills, Microsoft Word and Excel would be an advantage Previous experience of fleet management software packages would be an advantage (Jaama Key2 in particular) Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here – (url removed). About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances
Fleet Controller employer: Network Plus
Contact Detail:
Network Plus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Controller
✨Tip Number 1
Familiarise yourself with fleet management software, especially Jaama Key2, as this will give you a significant edge. If you have experience with similar systems, be ready to discuss how you've used them to improve efficiency in your previous roles.
✨Tip Number 2
Brush up on your knowledge of workshop practices and charges. Understanding these concepts will not only help you in the role but also demonstrate your commitment to the position during discussions.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples from your past experiences where you successfully managed vehicle servicing or breakdowns. This will highlight your proactive approach and ability to handle challenges effectively.
✨Tip Number 4
Emphasise your customer service skills during any interactions. Being able to communicate effectively with both internal customers and external suppliers is crucial for this role, so be prepared to share relevant experiences.
We think you need these skills to ace Fleet Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in fleet management, customer service skills, and any knowledge of workshop practices. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Fleet Controller position. Mention specific examples of how you've successfully managed vehicle servicing or resolved customer queries in the past.
Showcase Problem-Solving Skills: Provide examples in your application that showcase your problem-solving abilities. Discuss situations where you effectively handled defects or breakdowns, ensuring minimal disruption to operations.
Highlight IT Proficiency: If you have experience with fleet management software like Jaama Key2, make sure to mention it. Also, highlight your proficiency in Microsoft Word and Excel, as these are advantageous for the role.
How to prepare for a job interview at Network Plus
✨Showcase Your Problem-Solving Skills
As a Fleet Controller, you'll need to demonstrate your ability to tackle issues effectively. Prepare examples from your past experiences where you successfully resolved problems related to fleet management or customer service.
✨Highlight Your Customer Service Experience
Excellent customer service skills are crucial for this role. Be ready to discuss how you've handled customer queries in the past and how you ensured their satisfaction, especially in challenging situations.
✨Familiarise Yourself with Fleet Management Software
If you have experience with fleet management software, particularly Jaama Key2, make sure to mention it. If not, do some research on common systems used in the industry to show your willingness to learn.
✨Demonstrate Teamwork and Collaboration
This role requires working closely with others to achieve operational performance. Prepare to share examples of how you've successfully collaborated with team members in previous roles to meet shared goals.
