At a Glance
- Tasks: Drive a drop side van, deliver materials, and support site operations.
- Company: Join Network Plus, an award-winning utility services provider in the UK.
- Benefits: Competitive salary, full benefits package, and inclusive work culture.
- Other info: We celebrate diversity and welcome applications from all backgrounds.
- Why this job: Make a difference by supporting essential infrastructure projects across the UK.
- Qualifications: Full UK driving and towing licence, plus NRSWA Unit 2 certification.
The predicted salary is between 25000 - 30000 £ per year.
As a Support Driver, you will be responsible for driving and operating a drop side van. You will load and deliver materials to work sites and collect barriers, cones and fittings once works have been completed, along with carrying out jet washes. You will be required to work safely, but it involves lifting and carrying weights up to 25kg. The role includes working unsociable hours from time to time, to support our operational teams during emergencies. You will transport materials to and from local depots, suppliers and builders’ merchants.
Key Responsibilities
- You will have good knowledge of site safety and site set ups with the public and team members welfare essential.
- You will have knowledge and experience of driving and towing plant.
- You will make sure all work is carried out according to safe working methods.
- You will support teams with all aspects of site establishment and site clearance.
- You will ensure security, cleanliness and good care of the company vehicle, equipment and plant.
- You will maintain good customer and client relations for the benefit of the company.
- You will complete all necessary documentation in accordance with the company and contract requirements.
- You will ensure compliance with all statutory requirements.
- You will drive safely and project a good company image.
- You will ensure that safety issues are reported in line with Company procedures.
- You will use GARD (smartphone system) to deliver all feedback for commercial and where necessary reinstatement feedback.
- You will liaise with the Support Services and Street works Team to ensure that FPN and Section 74 liabilities are managed and focus on a right first-time attitude.
Experience and Qualifications
- Full UK driving licence.
- Full Towing licence.
- NRSWA Unit 2.
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package.
Driver Support Customer Services employer: Network Plus
Network Plus is an excellent employer that values its employees by fostering a collaborative and innovative work culture in Telford, West Midlands. With a strong focus on professional development, we offer numerous growth opportunities and support for career advancement, ensuring that our team members can thrive while working on exciting projects that make a real difference. Join us to be part of a company that prioritises safety, teamwork, and client satisfaction, making every day at work rewarding and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Driver Support Customer Services
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Network Plus. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Network Plus before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Driver Support Customer Services
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Network Plus:Your cover letter is your chance to shine! Tell us why you want to work at Network Plus specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Network Plus!
How to prepare for a job interview at Network Plus
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
