At a Glance
- Tasks: Manage customer enquiries via phone, email, and website while ensuring satisfaction.
- Company: Join Network Plus, a leading provider of essential utility services in the UK.
- Benefits: Competitive salary, full benefits package, and a commitment to diversity.
- Other info: Dynamic work environment with opportunities for growth and inclusivity.
- Why this job: Be part of a team that makes a real difference in customer experiences.
- Qualifications: Customer service experience is essential; utilities sector experience is a plus.
The predicted salary is between 28800 - 43200 £ per year.
As a Customer Service Advisor, you will be responsible for managing an array of customer and client enquiries via telephone, website, and email channels, demonstrating excellent customer satisfaction and ensuring all daily tasks are completed accurately and consistently.
This role sits within our Severn Trent Water Metering contract, where Network Plus delivers essential clean water services across the region. You will play a key part in supporting our operational teams and customers throughout the metering process from installation and maintenance to resolving customer queries and ensuring a positive experience. This may involve liaising with field teams, scheduling appointments, and providing timely updates to customers about planned works or any issues that may arise.
Key Responsibilities- Ensure the highest level of customer service is achieved for both external and internal customers, providing excellent satisfaction every time.
- Respond to customer and client enquiries efficiently, ensuring professionalism and empathy in all interactions.
- Ensure that all client and customer operational requirements are met by managing your time effectively and prioritising contacts accordingly.
- Maintain and update customer and company/client databases, ensuring all issues are recorded thoroughly and escalated appropriately.
- Manage the resolution of customer complaints within agreed timescales, meeting company KPIs and SLAs.
- Work collaboratively with our field and planning teams to ensure customer promises are met and information is accurately communicated.
- Experience within the utilities sector is desired but not essential.
- A background in customer service is essential, ideally within a contact centre or field operations environment.
- Strong IT and system literacy, with the ability to learn new platforms quickly.
- Excellent organisational skills and ability to meet important deadlines in a fast-paced environment.
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - Privacy Policy.
About Network PlusNetwork Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Customer Service Specialist (Derby) employer: Network Plus
Network Plus is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee satisfaction and growth. As a Customer Service Specialist in Derby, you will benefit from a competitive salary, comprehensive benefits package, and opportunities for professional development while playing a vital role in delivering essential services to the community. Join us to be part of a diverse team where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist (Derby)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Network Plus and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Network Plus and let us see your personality shine through!
We think you need these skills to ace Customer Service Specialist (Derby)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Network Plus.
Get Familiar with Our Brand:Before applying, take some time to learn about Network Plus and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Network Plus
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Network Plus.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Network Plus will surely appreciate.
