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For Companies At a Glance
- Tasks: Manage customer enquiries via phone, email, and website while ensuring top-notch satisfaction.
- Company: Join a diverse and inclusive team at Network Plus, an Equal Opportunity Employer.
- Benefits: Enjoy a competitive salary and a comprehensive benefits package.
- Other info: Perfect for those seeking a dynamic role with growth opportunities.
- Why this job: Make a real difference by helping customers and resolving their issues efficiently.
- Qualifications: Customer service experience is a plus; IT skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
As a Customer Service Advisor, you will be responsible for managing an array of customer and client enquiries via telephone, website and email channels, demonstrating excellent customer satisfaction and ensuring all daily tasks are completed accurately and consistently.
Key Responsibilities
- Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time.
- Ensure that all client and customer operational requirements are met in a professional and efficient manner, by managing your time efficiently and prioritising contacts accordingly.
- Maintain and update customers and company/client information databases and ensure that all issues are recorded thoroughly and escalated appropriately.
- Manage the resolution of customer complaints within given timescales and keeping within company KPI’s and SLAs.
Experience and Qualifications
- Experience of working within the Utilities sector is desired but not essential.
- Ideally, you’ll come from a customer service background.
- IT and system literate.
- Able to work in an organised manner to meet important deadlines.
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package.
Customer Service Advisor employer: Network Plus
Contact Detail:
Network Plus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research Network Plus and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll need to handle enquiries with ease. Role-play common scenarios with friends or family to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and potentially lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Network Plus.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that match the job description, especially your customer service background.
Showcase Your Communication Skills: Since you'll be handling enquiries via phone, email, and website, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and maybe even include examples of how you've resolved customer issues in the past.
Highlight Your Organisational Skills: The role requires managing time efficiently and prioritising tasks. In your application, mention any experiences where you successfully managed multiple responsibilities or met tight deadlines to show you're up for the challenge.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Network Plus
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Be ready to discuss how you would handle various customer scenarios, especially complaints. Think about examples from your past experiences that showcase your ability to resolve issues effectively.
✨Familiarise Yourself with the Company
Do a bit of homework on the company and its values. Understanding their approach to customer service will help you align your answers with what they’re looking for. Mention specific aspects of their service that resonate with you during the interview.
✨Demonstrate Your Organisational Skills
Since the role requires managing multiple enquiries, be prepared to talk about how you prioritise tasks. Share examples of how you’ve successfully managed your time in previous roles, especially under pressure or tight deadlines.
✨Showcase Your IT Proficiency
As the job involves maintaining databases and using various systems, highlight your IT skills. Be ready to discuss any relevant software you’ve used in the past and how comfortable you are with learning new systems quickly.