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For Companies At a Glance
- Tasks: Manage customer feedback and resolve enquiries to ensure satisfaction.
- Company: Join Network Plus, a leading provider of essential utility services in the UK.
- Benefits: Enjoy a competitive salary, full benefits package, and a diverse workplace.
- Why this job: Be part of a team that values customer experience and promotes inclusivity.
- Qualifications: Experience in utilities and strong management skills are preferred.
- Other info: We welcome applications from all backgrounds, including ex-Armed Forces personnel.
The predicted salary is between 28800 - 43200 £ per year.
Description
Key Responsibilities
- Take ownership of CARE activities (Pre, During & Post) necessary to achieve exceptional customer feedback and customer satisfaction scores.
- Support operational ownership in resolving customer enquiries and complaints within D+1 working days.
- Deliver effective walk off post completion activities that are coordinated by the Customer Manager.
- Coordinate and support LDP Lasting Impression and Community Social Value events.
- Liaise with the planning team to understand which projects require a CLO on site.
- Working toward KPIs and conducting trend analysis against failures.
- Engage customers via relevant communications such as letters, drop cards within the prescribed noticing timeframe.
- Manage and identify PSR customers in accordance with GSOP3, ensuring that replacement gas supplies are installed on their premises when requested.
Experience and Qualifications
- Driving Licence
- Previous customer service experience, Able to adapt to customer needs
- Microsoft Excel proficient
- Able to use digital devices and built in apps.
Salary and Benefits
About Network Plus
Customer Liaison Officer (Leicester) employer: Network Plus
Contact Detail:
Network Plus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer (Leicester)
✨Tip Number 1
Familiarise yourself with the gas industry and its regulations. Understanding the basics will not only help you in interviews but also show your commitment to the role.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've successfully resolved complaints or improved customer satisfaction in previous roles.
✨Tip Number 3
Highlight your leadership abilities by discussing any experience you have in managing teams or projects, especially in a customer-focused environment.
✨Tip Number 4
Be ready to discuss how you can contribute to a positive customer service culture. Think about specific strategies or initiatives you could implement to enhance customer experience.
We think you need these skills to ace Customer Liaison Officer (Leicester)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and utilities. Emphasise any supervisory roles or health and safety qualifications you possess, as these are key for the Customer Liaison Officer position.
Craft a Strong Cover Letter: In your cover letter, demonstrate your understanding of the role's responsibilities. Mention specific examples of how you've handled customer complaints or improved customer satisfaction in previous roles.
Showcase Relevant Skills: Highlight your leadership, communication, and problem-solving skills in your application. Use concrete examples to illustrate how you've influenced customer thinking or managed projects effectively.
Research Network Plus: Familiarise yourself with Network Plus and their commitment to customer service and community engagement. Mention this knowledge in your application to show your genuine interest in the company and its values.
How to prepare for a job interview at Network Plus
✨Showcase Your Customer Focus
Make sure to highlight your relevant experience in customer service. Be prepared to discuss specific examples where you adapted to customer needs and how you achieved exceptional feedback scores.
✨Demonstrate Leadership Skills
As a Customer Liaison Officer, you'll need to act as an ambassador for customer standards. Share instances where you've led a team or influenced others positively, especially in challenging situations.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've resolved customer complaints or improved service delivery, and be ready to explain your thought process.
✨Understand the Industry
Familiarise yourself with the gas industry and any relevant regulations. Showing that you have a general knowledge of the sector will demonstrate your commitment and readiness for the role.
