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- Tasks: Manage customer feedback and resolve enquiries to ensure satisfaction.
- Company: Join Network Plus, a leading provider of essential utility services in the UK.
- Benefits: Enjoy a competitive salary, full benefits package, and a diverse workplace culture.
- Why this job: Be part of a team that values customer experience and promotes inclusivity.
- Qualifications: Experience in utilities and strong management skills are essential.
- Other info: We welcome applications from diverse backgrounds, including ex-Armed Forces personnel.
The predicted salary is between 36000 - 60000 £ per year.
Description
Key Responsibilities
Customer / Market:
Experience and Qualifications
Salary and Benefits
About Network Plus
Customer Liaison Officer (Derby) employer: Network Plus
Contact Detail:
Network Plus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer (Derby)
✨Tip Number 1
Familiarise yourself with the gas industry and its regulations. Understanding the basics will not only help you in interviews but also show your commitment to the role.
✨Tip Number 2
Highlight any previous experience in customer service, especially in utilities or similar sectors. Be ready to share specific examples of how you've handled customer complaints or improved customer satisfaction.
✨Tip Number 3
Prepare to discuss your leadership skills and how you've successfully managed teams or projects in the past. Think of instances where you influenced positive change or improved performance.
✨Tip Number 4
Showcase your ability to work independently and prioritise tasks effectively. Be ready to provide examples of how you've managed your workload in previous roles, especially under pressure.
We think you need these skills to ace Customer Liaison Officer (Derby)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and utilities. Emphasise any supervisory roles or health and safety qualifications you possess, as these are key for the Customer Liaison Officer position.
Craft a Strong Cover Letter: In your cover letter, demonstrate your understanding of the role's responsibilities. Mention specific examples of how you've handled customer enquiries and complaints effectively in the past, showcasing your communication and problem-solving skills.
Highlight Key Competencies: Address the key competencies listed in the job description, such as leadership, customer focus, and performance management. Use concrete examples to illustrate how you embody these traits in your previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Network Plus
✨Understand the Customer Focus
Make sure you can articulate your understanding of customer service and how it applies to the role. Be prepared to discuss past experiences where you've successfully resolved customer enquiries or complaints, as this will demonstrate your ability to meet the expectations of the position.
✨Showcase Your Leadership Skills
As a Customer Liaison Officer, you'll need to act as an ambassador for the company. Prepare examples of how you've led teams or projects in the past, particularly in promoting customer service standards and driving performance improvements.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific instances where you've identified issues and implemented solutions. Highlight your ability to work independently and prioritise tasks, as these skills are crucial for managing customer feedback and ensuring satisfaction.
✨Familiarise Yourself with Health and Safety Protocols
Since the role involves visiting sites and identifying potential risks, it's important to show your awareness of health and safety practices. Brush up on relevant qualifications and be prepared to discuss how you would handle HSEQ concerns in the field.
