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For Companies At a Glance
- Tasks: Be the go-to person for customer queries and ensure top-notch service.
- Company: Join Network Plus, a leading player in the utilities sector, committed to exceptional customer experiences.
- Benefits: Enjoy a competitive salary, full benefits package, and a supportive work environment.
- Why this job: Make a real impact on customer satisfaction while developing your skills in a dynamic team.
- Qualifications: Experience in utilities and strong management skills are essential; health and safety qualifications are a plus.
- Other info: We celebrate diversity and welcome applications from all backgrounds, including ex-Armed Forces personnel.
The predicted salary is between 22800 - 34200 £ per year.
Description
Key Responsibilities
Customer / Market:
Experience and Qualifications
Salary and Benefits
About Network Plus
Customer Liaison Officer employer: Network Plus
Contact Detail:
Network Plus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Familiarise yourself with the utilities sector, especially the gas industry. Understanding the basics will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. Since the role focuses heavily on customer satisfaction, being able to demonstrate your experience in handling complaints and enquiries effectively will set you apart.
✨Tip Number 3
Network with current or former employees of Network Plus. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Prepare for situational questions that may arise during the interview. Think of examples from your past experiences where you've successfully managed customer interactions or resolved issues, as these will highlight your suitability for the role.
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and utilities. Emphasise any supervisory roles or qualifications that align with the responsibilities of a Customer Liaison Officer.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of customer service culture and your ability to handle customer enquiries and complaints effectively. Use specific examples from your past experiences to demonstrate your skills.
Highlight Key Competencies: In your application, clearly outline how you meet the key competencies listed in the job description, such as leadership, communication, and operational understanding. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Network Plus
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Customer Liaison Officer. Be prepared to discuss how your previous experience aligns with their expectations, especially in handling customer enquiries and complaints.
✨Showcase Your Communication Skills
As a Customer Liaison Officer, effective communication is crucial. During the interview, demonstrate your interpersonal skills by engaging actively with the interviewer. Use clear and concise language, and provide examples of how you've successfully communicated with customers in the past.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service skills. Think of specific instances where you resolved customer issues or improved customer satisfaction, and be ready to share these stories during the interview.
✨Research the Company
Familiarise yourself with Network Plus and its values, especially regarding customer service and community engagement. Showing that you understand their mission and how you can contribute will set you apart from other candidates.
