At a Glance
- Tasks: Be the go-to person for clients, delivering top-notch customer service through calls and messages.
- Company: Join a diverse team at Network Plus, an Equal Opportunity Employer.
- Benefits: Enjoy a competitive salary and a full benefits package.
- Other info: Flexible work environment with opportunities for growth and development.
- Why this job: Make a real difference by helping customers and resolving their issues.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
The predicted salary is between 25000 - 32000 € per year.
As a Customer Advisor, you will be the first point of contact for clients across multiple contracts, delivering high-quality customer service through inbound and outbound calls, as well as written correspondence including emails and text-based channels. You will manage a varied workload, handling customer enquiries, resolving issues efficiently, and ensuring all interactions are recorded accurately in line with contractual and regulatory requirements. You will play a key role in maintaining customer satisfaction, meeting service level agreements (SLAs), and supporting operational performance across multiple client accounts. You will be a confident communicator with strong organisational skills, able to adapt your approach depending on the contract, customer needs, and communication channel.
Key Responsibilities
- Handle inbound and outbound customer calls across multiple contracts, ensuring a professional and consistent service.
- Respond to customer correspondence via email, SMS, and other digital channels within agreed SLAs.
- Accurately log all customer interactions, updates, and outcomes in relevant systems.
- Resolve customer queries at first point of contact where possible, escalating complex issues appropriately.
- Manage and prioritise workload across different contracts, ensuring deadlines and service standards are met.
- Maintain up-to-date knowledge of contract-specific processes, procedures, and requirements.
- Liaise with internal teams and external stakeholders to ensure effective resolution of customer issues.
- Identify recurring issues or trends and escalate to management to support continuous improvement.
- Ensure compliance with company policies, data protection regulations, and client-specific requirements.
- Contribute to team performance targets, including quality, productivity, and customer satisfaction metrics.
Experience and Qualifications
Essential
- Strong communication skills, both verbal and written.
- Customer-focused mindset with a commitment to delivering excellent service.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- High attention to detail and accuracy in recording information.
- Confident using multiple systems and communication platforms.
- Resilient and adaptable, with the ability to handle challenging customer interactions.
- Team player with a proactive and positive approach.
Desirable
- Experience working in a multi-client or outsourced service environment.
- Knowledge of utilities, infrastructure, or regulated industries.
- Experience using CRM or workflow management systems.
- Understanding of service level agreements (SLAs) and performance metrics.
- GCSEs (or equivalent) including English and Maths.
- Customer service qualification (desirable).
Additional Information
This role supports compliance activities within a safety-critical environment. Flexibility may be required as business needs evolve.
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package.
Customer Advisor employer: Network Plus
At Network Plus, we pride ourselves on fostering a dynamic and inclusive work environment where every Customer Advisor is empowered to deliver exceptional service. Our commitment to employee growth is reflected in our comprehensive training programmes and supportive team culture, ensuring that you thrive in your role while contributing to high customer satisfaction across multiple contracts. Located in a vibrant area, we offer competitive salaries and a full benefits package, making us an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer calls and emails, try role-playing with a friend or family member. This will boost your confidence and help you respond to queries more effectively.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you resolved issues efficiently. This will demonstrate your ability to handle challenging customer interactions.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our team!
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:As a Customer Advisor, strong communication is key! Make sure your written application reflects your ability to convey information clearly and professionally. Use examples from your past experiences to demonstrate how you’ve effectively communicated with customers.
Tailor Your Application:Don’t just send the same application everywhere! Take the time to tailor your CV and cover letter to highlight your relevant experience for this role. Mention specific skills that align with the job description, like managing multiple tasks or resolving customer queries.
Be Detail-Oriented:Attention to detail is crucial in this role, so make sure your application is free from typos and errors. Double-check your documents before submitting them to ensure everything is accurate and well-organised, just like you would when logging customer interactions.
Apply Through Our Website:We encourage you to apply through our website for a smoother process! It’s the best way to ensure your application gets to us directly and allows you to showcase your interest in joining our team at StudySmarter.
How to prepare for a job interview at Network Plus
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what makes a great customer experience and be ready to share examples from your past roles. This will show that you’re not just familiar with the theory but have practical insights to offer.
✨Familiarise Yourself with the Company
Do some research on the company and its values. Knowing their approach to customer service and any recent news can help you tailor your responses and demonstrate your genuine interest in the role.
✨Practice Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on how you would handle different customer scenarios.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer situations. Think of examples where you resolved issues effectively or improved customer satisfaction. This will help you showcase your problem-solving skills and adaptability.
