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- Tasks: Lead a team to plan and schedule work efficiently, ensuring top-notch customer service.
- Company: Join Network Plus, an award-winning utility services provider with a focus on inclusivity.
- Benefits: Competitive salary, full benefits package, and a supportive work environment.
- Other info: Embrace diversity and thrive in a workplace that values every contribution.
- Why this job: Make a real impact in a dynamic role that influences productivity and safety.
- Qualifications: Experience in planning, team management, and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
As a Planning and Scheduling Team Leader, you will manage a team of Planners and Schedulers who plan, schedule, dispatch and organise work, delivered by the supporting operational teams. The planning and scheduling function is at the core of the contract and has a huge influence over productivity of operational resources, customer service and safety. Demand for work may undergo large peaks, especially in certain seasons of the year where demand may be high or temperatures drop and fluctuate. You will be expected to steer your team of planners to respond to peaks and troughs in workloads and adopt a flexible working arrangement. You will lead by example, demonstrating fantastic adherence to quality performance metrics and most importantly, customer service.
Key Responsibilities
- Manage and efficiently resource your team, including any OOH and weekend requirements, ensuring the office operation has adequate coverage, aligning to the field operation.
- Monitor the performance of your team – considering aspects such as work basket size, maintaining resource data in the scheduling system, maximising the productivity of gangs – particularly in respect of minimising travel times / distances where possible.
- Review planning dependencies, such as Streetworks notices, permits, traffic management requirements and ensure that all work dispatched to teams have fundamental safety pre-requisites completed accurately.
- Own and resolve any in-day planning and scheduling issues, which may have a negative impact on Network Plus’s performance.
- Ensure compliance is maintained in line with contractual KPIs and SLAs.
- Manage the office environment with line management responsibility for a minimum of 4 Planners and Schedulers.
Experience and Qualifications
- Ideally you will have experience working in Utilities previously.
- Experience in a planning / coordinator role.
- Experience of running and mentoring a team.
- Ability to prioritise workload, multi-task and work under tight time pressures.
- Excellent communication skills.
- High attention to detail.
- Logical mind.
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
About Network Plus
Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Locations
Back Office Team Leader in Cornwall, St Austell employer: Network Plus
Contact Detail:
Network Plus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Back Office Team Leader in Cornwall, St Austell
✨Tip Number 1
Network with industry professionals! Attend events, join online forums, and connect with people on LinkedIn. We can’t stress enough how valuable personal connections can be in landing that perfect role.
✨Tip Number 2
Prepare for interviews by practising common questions related to planning and scheduling. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills! When you get the chance to speak about your experience, highlight how you've managed teams and handled challenges. We want to see how you lead by example and ensure quality performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Back Office Team Leader in Cornwall, St Austell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in planning or coordination, especially if you've worked in utilities. We want to see how you can lead a team effectively!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Planning and Scheduling Team Leader role. Share specific examples of how you've managed teams and tackled challenges in the past.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application is clear and concise. We want to see that you can articulate your thoughts well, both in writing and verbally. Don't forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you'll find all the details about the role and our company culture there!
How to prepare for a job interview at Network Plus
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Back Office Team Leader. Familiarise yourself with planning and scheduling processes, especially in utilities. This will help you speak confidently about how your experience aligns with the role.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in managing teams. Prepare examples of how you've led by example, mentored team members, and handled performance metrics. Highlight any specific instances where you improved productivity or customer service.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding planning and scheduling issues. Think of scenarios where you had to adapt to workload peaks or resolve conflicts within your team, and be ready to share how you handled them.
✨Emphasise Communication and Flexibility
Since this role requires excellent communication skills and the ability to adapt to changing demands, prepare to discuss how you've effectively communicated with your team and stakeholders. Share examples of how you've managed flexible working arrangements in the past.