Noticing Team Leader in Caerphilly, Nelson

Our Role

Your time will be split between the Welsh Water Offices in Clydach & Nelson, managing and supporting the noticing team and working side by side with the programme team on the Repair & Maintenance contract. You will work closely with the Welsh Water programming team alongside the Network Plus Operational team to influence a dramatic improvement in performance and show leadership skills to genuinely care about the ratings customers give of Network Plus.

Key Responsibilities

• Supporting and leading your team to ensure they submit and obtain the required permitting details to ensure we hit the customer and client programmed W.O.D.
• Providing a positive and innovative input into the team, through provision of solutions to problems and embracing change to ensure that all the client and operational requirements are met in a professional and efficient manner.
• Having full understanding of the Street and Aurora management systems and ensuring your team use it correctly and providing support where necessary.
• Liaising with the contract area Managers and Supervisors to ensure permits are worked to correctly and everybody understands the durations etc.
• Managing and updating the system, tracking progress, maintaining timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated.
• Ensuring your teams request TTRO’s, coordinating with other 3rd parties e.g. Parking suspensions, bus stop suspensions, road closures etc and associated permits in real time.
• Attending the daily calls, monitoring progress and ensuring the teams are working to the correct permitting conditions.
• Attending the weekly and weekend programme call and taking the lead on ensuring all permits are granted and council stipulations are explained clearly and concisely to ensure all works go ahead as planned.
• Liaising with the client, UU Stakeholders and local authorities accordingly.
• Coordinating with other 3rd parties e.g. Parking suspensions, bus stop suspensions, road closures etc.
• Ensuring your team validate and transmit notice/permit requests in a timely manner, open and close street work notices/permits and submit final registrations as required.
• Managing overdue closures and jeopardy managing the life cycle of the job.
• Identifying street works issues and applying early intervention and escalating street works compliance issues where appropriate.
• Analysing and responding to Section 74 charges & fixed penalty offences.
• Running and circulating daily jeopardy reports as required.
• Monitoring and chasing any outstanding issues.

Experience and Qualifications

• Experience of working within the Utilities sector.
• Street Manager and Aurora management systems with sound knowledge and understanding of statutory requirements.
• Be IT and system literate.
• Strong written and verbal communication skills.
• Able to work in an organised manner to meet important deadlines.
• In depth understanding of the operational activity.
• Exceptional organisational skills.
• Good working knowledge of Microsoft Office systems.
• Strong planning and organisational skills.
• Ability to communicate effectively under pressure.

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

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About Network Plus

Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.