At a Glance
- Tasks: Supervise reinstatement teams and ensure high-quality work on public highways and private land.
- Company: Join Network Plus, an award-winning utility services provider in the UK.
- Benefits: Competitive salary, full benefits package, and a commitment to diversity.
- Other info: We celebrate diversity and welcome applications from all backgrounds, including ex-Armed Forces.
- Why this job: Make a real impact by delivering essential services while developing your skills.
- Qualifications: Experience in utilities, NRASWA qualification, and a clean driving licence required.
As a Reinstatement Agent you will be responsible for supervising reinstatement teams across our contract. Previous experience with tarmac, Modular & Rigid surfaces work would be an advantage. We are looking for individuals who take pride in their work to get it right first time to the highest standard of quality. Your team’s tasks will be undertaken on public highways, building sites and private residential land, and must be undertaken in a safe and responsible manner. You will be working to meet the needs of the client in the most cost-effective manner. You will provide technical expertise, experience and work within a team to deliver a first-class service to our customers. You will be able to engineer solutions on site and focus your teams on completing work right first time. You will work with the scheduling team ensuring programmes are managed and delivered accordingly. You will provide support to ensure that the company’s work is effectively completed through communication with internal and external customers, as well as the management of the business and client database systems.
Key Responsibilities
- Have operational responsibility for the reinstatement teams and their in-day activities
- Organise labour in the most cost-effective way, including recruitment, disciplinary action, wages and absence management
- Coach and develop staff to reach their potential; ensuring a fair and consistent culture with the teams
- Help manage the frame and cover programme and ensure KPIs are met
- Help manage the defect programme and ensure that KPIs are met and Highway Meetings are attended
- Have knowledge and experience of Reinstatement for Utilities
- Maintain a customer focus
- Use Modular+ (smartphone system) & Client Computer system to deliver all feedback for commercial and reinstatement feedback
- Liaise with the Support Services and Street works Team to ensure that FPN and Section74 liabilities are managed and focus on a right first-time attitude
- Understanding and complying with regulations including NRSWA
- Complete Team Inspections, to ensure a high level of Compliance with a real focus on quality and first-time reinstatement
- Be a Health & Safety Representative, which will include undertaking health & safety inspections in and around the workplace, raising health & safety related matters with management and investigating reportable accidents or incidents as and when they occur
Skills, Knowledge & Expertise
- A good understanding and experience of the Utilities industry
- Previous experience working on Civils related projects
- NRASWA qualification
- Full and clean driving license
- Good awareness of health and safety
- Computer literate and familiar with basic software packages
Job Benefits
We offer a competitive salary based on experience along with a full benefits package.
Reinstatement Agent in Bolton employer: Network Plus
Network Plus is an excellent employer that values its employees by fostering a collaborative and innovative work culture in Telford, West Midlands. With a strong focus on professional development, we offer numerous growth opportunities and support for career advancement, ensuring that our team members can thrive while working on exciting projects that make a real difference. Join us to be part of a company that prioritises safety, teamwork, and client satisfaction, making every day at work rewarding and fulfilling.
