At a Glance
- Tasks: Deliver important letters to local households and businesses, ensuring a positive customer experience.
- Company: Join Network Plus, an award-winning utility services provider committed to diversity and inclusion.
- Benefits: Competitive salary, full benefits package, and a supportive work environment.
- Other info: Part-time role with flexible hours on Thursday, Friday, and Saturday.
- Why this job: Be the friendly face in your community while gaining valuable experience and skills.
- Qualifications: Full UK driving licence and good communication skills; previous delivery experience is a plus.
The predicted salary is between 54000 - 66000 £ per year.
We’re looking for full time and part time reliable, friendly and conscientious individuals to support our water mains replacement programme by hand-delivering important notification letters to households and businesses ahead of work starting in their community. The work areas will be in Cheshire, Greater Manchester, Merseyside and Lancashire. This is a customer facing role and an important step in providing our customers with a continued positive customer experience.
Key Responsibilities
- Ensure letters are delivered securely and to the correct properties
- Engage politely and professionally within local communities
- Report access issues or concerns back to the central team
- Drive and use a company van safely and responsibly
- Understanding of GDPR and data protection requirements, with the ability to handle sensitive information appropriately.
This is a part time role, working Thursday, Friday and Saturday.
Skills, Knowledge & Expertise
- Full UK driving licence
- Confident using a smart phone for routes and reporting via an app
- Comfortable working independently
- Reliable, punctual and trustworthy
- Able to communicate clearly and politely with members of the public
Desirable (but not essential)
- Previous delivery, postal, courier or field-based work
- Customer service or public facing experience
Job Benefits
We offer a competitive salary based on experience along with a full benefits package.
Customer Communications Assistant in Bolton employer: Network Plus
As a Utilities Coordinator at our company, you will thrive in a dynamic work environment that prioritises collaboration and innovation. We offer competitive benefits, a strong focus on employee development, and opportunities for career advancement, all while being part of a team dedicated to delivering exceptional service in the utilities sector. Located in a vibrant area, our workplace fosters a culture of inclusivity and support, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Communications Assistant in Bolton
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Network Plus and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Network Plus and let us see your personality shine through!
We think you need these skills to ace Customer Communications Assistant in Bolton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Network Plus.
Get Familiar with Our Brand:Before applying, take some time to learn about Network Plus and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Network Plus
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Network Plus.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Network Plus will surely appreciate.
