At a Glance
- Tasks: Be the go-to person for operational teams, managing defect reports and scheduling repairs.
- Company: Join Network Plus, a leading provider of essential utility services in the UK.
- Benefits: Enjoy a competitive salary, full benefits package, and a diverse workplace.
- Other info: Full training provided, with opportunities for growth in a supportive environment.
- Why this job: Make a real impact by ensuring smooth operations and excellent service delivery.
- Qualifications: Strong Excel skills and great communication abilities are key; experience in utilities is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Reporting into the Administrator & AS-laid Manager, the Administrator is the key contact during works for the operational team. The Administrator will ensure that all operational teams are able to undertake their work in line with NRSWA and ensure that timescales are adhered to, minimising any financial impact to the company.
Key Responsibilities
- Receive and log defect reports, assess situational urgency, and assign issues to the correct technician or engineer.
- Build and maintain spreadsheets using advanced formulas and pivot tables to track open versus resolved defects.
- Keep internal systems updated with real-time progress notes, resolution statuses, and historical repair data.
- Communicate directly with clients, tenants, and internal departments to schedule repairs and manage wait-time expectations.
- Track turnaround times against performance metrics and generate reports to help management identify recurring issues.
- Monitor KPIs related to turnaround times and generate reports to help management identify recurring issues.
- Understand and use the Symology system – training will be given on this.
- Provide general administration support.
- Ensure that safety issues are reported in line with company procedures.
Experience and Qualifications
- Prior experience in the Utilities sector is an advantage (full training is provided).
- Strong working knowledge of Microsoft Office, specifically high proficiency in Excel.
- Able to work in an organised manner to meet important deadlines.
- An in-depth understanding of utility operational activities and field workflows.
- Exceptional planning and time-management skills to consistently hit critical deadlines.
- Excellent written and verbal communication skills, with the ability to manage stakeholders under pressure.
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly and welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors, and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
About Network Plus
Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Administrator in Blackpool employer: Network Plus
Network Plus is an exceptional employer that prioritises employee growth and inclusivity, offering a supportive work culture where every team member's contribution is valued. With comprehensive training provided, particularly in the utilities sector, employees can enhance their skills while enjoying a competitive salary and a full benefits package. Located in a dynamic environment, Network Plus fosters collaboration and innovation, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Blackpool
✨Tip Number 1
Network with people in the utilities sector! Reach out to current or former employees on LinkedIn, join relevant groups, and attend industry events. This can help us get insider info about job openings and company culture.
✨Tip Number 2
Practice your interview skills! We should prepare for common questions related to administration and utilities. Mock interviews with friends or using online resources can boost our confidence and help us articulate our experience effectively.
✨Tip Number 3
Showcase your Excel skills! Since the role requires advanced knowledge of spreadsheets, we can create a portfolio of examples demonstrating our proficiency. This could be a game-changer during interviews!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our CV and cover letter to match the specific requirements of the Administrator role, making us stand out from the crowd.
We think you need these skills to ace Administrator in Blackpool
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Administrator role. Highlight your experience in utilities and any relevant skills, especially your Excel prowess, as this will catch our eye!
Showcase Your Communication Skills:Since you'll be liaising with clients and internal teams, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to reflect this.
Highlight Your Organisational Skills:We love candidates who can juggle multiple tasks! Share examples of how you've managed deadlines and prioritised work in previous roles to show us you're the organised type we need.
Apply Through Our Website:For a smooth application process, make sure to apply directly through our website. It’s the best way for us to receive your application and keep track of it!
How to prepare for a job interview at Network Plus
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Administrator role and its responsibilities. Familiarise yourself with NRSWA regulations and how they impact operational teams. This will show your potential employer that you're serious about the position and ready to hit the ground running.
✨Excel at Excel
Since strong proficiency in Excel is a must, brush up on your skills with advanced formulas and pivot tables. Consider preparing a few examples of how you've used these tools in past roles to demonstrate your capabilities during the interview.
✨Communicate Like a Pro
Given the importance of communication in this role, practice articulating your thoughts clearly and confidently. Think of scenarios where you've successfully managed stakeholder expectations or resolved issues under pressure, as these will be great talking points.
✨Show Your Organisational Skills
Prepare to discuss how you manage your time and stay organised, especially when facing tight deadlines. You might want to share specific strategies or tools you use to keep track of tasks and ensure nothing falls through the cracks.
