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- Tasks: Lead a team to plan and schedule work efficiently, ensuring top-notch customer service.
- Company: Join Network Plus, a diverse and inclusive employer committed to equal opportunities.
- Benefits: Enjoy a competitive salary and a comprehensive benefits package.
- Other info: Flexible working arrangements and opportunities for career growth await you.
- Why this job: Make a real impact by optimising operations and leading a dynamic team.
- Qualifications: Experience in planning, team leadership, and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
As a Planning and Scheduling Team Leader, you will manage a team of Planners and Schedulers who plan, schedule, dispatch and organise work, delivered by the supporting operational teams. The planning and scheduling function is at the core of the contract and has a huge influence over productivity of operational resources, customer service and safety. Demand for work may undergo large peaks, especially in certain seasons of the year where demand may be high or temperatures drop and fluctuate. You will be expected to steer your team of planners to respond to peaks and troughs in workloads and adopt a flexible working arrangement. You will lead by example, demonstrating fantastic adherence to quality performance metrics and most importantly, customer service.
Key Responsibilities
- Manage and efficiently resource your team, including any OOH and weekend requirements, ensuring the office operation has adequate coverage, aligning to the field operation.
- Monitor the performance of your team – considering aspects such as work basket size, maintaining resource data in the scheduling system, maximising the productivity of gangs – particularly in respect of minimising travel times / distances where possible.
- Review planning dependencies, such as Streetworks notices, permits, traffic management requirements and ensure that all work dispatched to teams have fundamental safety pre-requisites completed accurately.
- Own and resolve any in-day planning and scheduling issues, which may have a negative impact on Network Plus’s performance.
- Ensure compliance is maintained in line with contractual KPIs and SLAs.
- Manage the office environment with line management responsibility for a minimum of 4 Planners and Schedulers.
Experience and Qualifications
- Ideally you will have experience working in Utilities previously.
- Experience in a planning / coordinator role.
- Experience of running and mentoring a team.
- Ability to prioritise workload, multi-task and work under tight time pressures.
- Excellent communication skills.
- High attention to detail.
- Logical mind.
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
Back Office Team Leader in Austell employer: Network Plus
Contact Detail:
Network Plus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Back Office Team Leader in Austell
✨Tip Number 1
Network, network, network! Reach out to your connections in the industry and let them know you're on the hunt for a Back Office Team Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions for team leader roles. Think about how your experience aligns with managing a team of Planners and Schedulers. We want you to showcase your leadership skills and ability to handle peak workloads!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Network Plus.
We think you need these skills to ace Back Office Team Leader in Austell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Back Office Team Leader role. Highlight your experience in planning and scheduling, and don’t forget to mention any leadership roles you've had. We want to see how you can bring your unique skills to our team!
Showcase Your Achievements: When writing your application, focus on your achievements rather than just listing duties. Use specific examples that demonstrate your ability to manage a team and improve productivity. We love seeing how you've made a difference in previous roles!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon unless it’s relevant to the role. We appreciate clarity, and it helps us understand your qualifications better!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Network Plus
✨Know Your Stuff
Make sure you understand the ins and outs of planning and scheduling, especially in a utilities context. Brush up on key performance metrics and how they impact customer service and safety. This will show that you're not just familiar with the role but also passionate about it.
✨Demonstrate Leadership Skills
Since you'll be managing a team, think of examples where you've successfully led others. Be ready to discuss how you’ve mentored team members or resolved conflicts. This will highlight your ability to steer a team through busy periods and maintain high performance.
✨Prepare for Scenario Questions
Expect questions about how you'd handle peak workloads or unexpected scheduling issues. Think through potential scenarios and how you would respond. This shows that you can think on your feet and are prepared for the dynamic nature of the role.
✨Showcase Your Communication Skills
Effective communication is key in this role. Be prepared to discuss how you keep your team informed and engaged, especially during busy times. Use specific examples to illustrate your point, as this will demonstrate your ability to maintain a positive office environment.