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- Tasks: Coordinate workstreams, manage schedules, and provide top-notch customer service.
- Company: Join Network Plus, a leading provider of essential utility services in the UK.
- Benefits: Competitive salary, full benefits package, and a commitment to diversity.
- Why this job: Be part of a dynamic team making a real impact in the utility sector.
- Qualifications: Strong organisational skills and a passion for customer service.
- Other info: Flexible part-time role with opportunities for growth and inclusivity.
The predicted salary is between 12 - 15 £ per hour.
Do not wait to apply after reading this description; a high application volume is expected for this opportunity.
As a D-loop Coordinator, you will support both the Operations Support Manager and the Operations Team, providing support to ensure that the company’s work is effectively programmed, meeting our clients' SLAs and customers' expectations.
Key Responsibilities- You will take ownership of the workstreams, coordinating the work from receipt through to job completion.
- You will schedule work orders in accordance with SLAs and permits, whilst optimising travel routes and increasing productivity.
- You will provide customer service to both internal and external customers via telephone.
- You will maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated.
- You will ensure that all the client and operational requirements are met in a professional and efficient manner.
- You will ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time.
- You will provide daily and weekly reports as required and ensure that all service levels and objectives are achieved.
- Validate and transmit notice/permit requests in a timely manner.
- Open and close off notices/permits, submit final registrations, identify issues, and apply early intervention and escalate street works compliance issues where appropriate.
- Monitor and chase any outstanding issues.
- Provide general admin support.
- Be part of a call desk focusing on outbound customer calls.
We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors, and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
About Network Plus: Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment. We want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Office Adminstrator (part time) in Alfreton employer: Network Plus
Contact Detail:
Network Plus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Adminstrator (part time) in Alfreton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Network Plus. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the responsibilities listed in the job description, like customer service and admin support.
✨Tip Number 3
Be ready to showcase your organisational skills! Since the role involves scheduling work orders and optimising routes, think of examples from your past experiences where you’ve successfully managed multiple tasks or projects.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Office Adminstrator (part time) in Alfreton
Some tips for your application 🫡
Get to Know Us: Before you start your application, take a moment to explore our website and get a feel for who we are at StudySmarter. Understanding our values and culture will help you tailor your application to show how you fit in.
Tailor Your CV: Make sure your CV is tailored to the Office Administrator role. Highlight relevant experience that showcases your ability to manage workstreams, provide excellent customer service, and handle admin tasks efficiently.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Keep it concise but impactful – we want to see your personality!
Proofread, Proofread, Proofread!: Before hitting send, give your application a thorough proofread. Typos and errors can make a bad impression, so double-check everything to ensure it’s polished and professional. We’re looking for attention to detail!
How to prepare for a job interview at Network Plus
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Office Administrator role. Familiarise yourself with the key responsibilities mentioned in the job description, like scheduling work orders and providing customer service. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Prepare for Customer Service Scenarios
Since this role involves a lot of customer interaction, think about past experiences where you've provided excellent customer service. Be ready to share specific examples during the interview, highlighting how you handled challenges and ensured customer satisfaction. This will showcase your ability to meet the company's high standards.
✨Showcase Your Organisational Skills
As an Office Administrator, you'll need to juggle multiple tasks efficiently. Prepare to discuss how you prioritise your workload and manage time effectively. You might even want to bring along a simple example of a system or tool you use to stay organised, as this can impress the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for work management, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.